FNB is actively seeking candidates for its Points of Presence (POP) talent pool for Branch Advisor and Universal Advisor roles within the Estcourt catchment area. By joining this talent pool, applicants position themselves for consideration as vacancies emerge across the bank’s branch network. This is an opportunity to join one of South Africa’s leading financial institutions, known for its focus on digital innovation and a customer-centric approach to banking.

About the role

As a Branch or Universal Advisor, you serve as the face of the bank, acting as a trusted partner to clients. The role is designed for individuals who thrive on building long-term relationships and are committed to helping customers achieve their financial objectives. You will be responsible for balancing service excellence with sales targets, ensuring that every interaction reflects the bank’s commitment to providing integrated, efficient financial solutions.

A critical aspect of this position is digital transformation. You will guide customers through the bank’s e-channels and self-service platforms, helping them transition from traditional branch interactions to more convenient digital banking methods. By doing so, you contribute to the bank’s mission of efficiency while ensuring that the customer experience remains high-touch and personalised.

Your daily responsibilities will revolve around customer engagement, compliance, and product knowledge. You can expect to handle the following:

• **Relationship Management:** Proactively manage client portfolios, ensuring that their needs are met through appropriate financial products and consistent follow-ups.
• **Advisory and Sales:** Identify opportunities for cross-selling relevant banking products, providing compliant financial advice in line with FAIS requirements.
• **Digital Empowerment:** Educate customers on the functionality and benefits of self-service digital platforms to streamline their banking experience.
• **Compliance and Quality:** Maintain meticulous records while ensuring all interactions adhere to FICA, TCF (Treating Customers Fairly), and internal regulatory standards.
• **Performance Accountability:** Meet individual and team targets, actively participating in continuous learning to stay updated on system changes and product developments.

What they're looking for

To be considered for this talent pool, you must possess a strong professional foundation and a passion for service. The bank values individuals who are not only results-driven but also highly ethical and capable of working in a fast-paced, evolving environment.

• **Educational Background:** A Grade 12 (Matric) certificate is the minimum requirement. An NQF Level 5 qualification in Banking, Business Administration, or a related financial field is highly advantageous.
• **Professional Experience:** You should have 1 to 3 years of experience in a customer-facing, sales, or service delivery role. Relevant industries include banking, insurance, retail, or telecommunications.
• **Technical Knowledge:** A solid grasp of regulatory frameworks such as FAIS and FICA is essential.
• **Soft Skills:** Success in this role requires excellent communication skills, high attention to detail, and the ability to adapt to diverse customer needs with resilience and professionalism.

Working as a Branch or Universal Advisor within a major South African bank is often a gateway to a long-term career in retail banking. Typical paths include moving into management, specialised wealth advisory, or corporate banking sectors. For roles in the Estcourt area, the salary package generally aligns with mid-level administrative and sales benchmarks in the financial services sector, often including performance-based incentives and comprehensive medical and retirement benefits common among the "Big Four" banks in South Africa.

Minimum Requirements

Minimum Qualification

• Grade 12 / Matric (NQF Level 4)

Preferred Qualification

• NQF Level 5 Certificate in Banking, Business Administration, Customer Service, Financial Services, or related FAIS-recognized qualifications

Experience

• 1 to 3 years' experience in a customer-facing, sales, service delivery, or client support environment within financial services, banking, insurance, retail, telecommunications, or related industries

You Will Be an Ideal Candidate If You Have:

• A strong understanding of customer service principles and relationship management
• Knowledge of FAIS, FICA, TCF, and other regulatory requirements
• Proven ability to achieve sales, service, and customer experience targets
• Strong communication and interpersonal skills
• High levels of professionalism, ethics, and integrity
• Strong planning, organisation, and problem-solving skills
• Attention to detail and compliance awareness
• The ability to work independently and collaboratively within a team environment
• A customer-centric mindset with a passion for helping people
• Agility and adaptability in a fast-paced environment

You Will Have Access To:

• Opportunities to build meaningful customer relationships
• A dynamic and inclusive working environment
• Personal and professional growth opportunities
• Exposure to banking, advisory, sales, and service career pathways
• Opportunities to contribute to your local community and market
• Ongoing learning and development opportunities within FirstRand.

You Can Be a Match If You Are:

• Customer-focused and passionate about service excellence
• Results-driven and motivated by achieving goals
• Ethical and accountable
• Resilient and adaptable
• Comfortable engaging with customers from diverse backgrounds
• Persuasive and confident when recommending solutions
• A strong team player with excellent relationship-building skills

Apply to Join Our Talent Pool

By joining our talent pool, your profile will be considered for future Branch Advisor and Universal Advisor opportunities within FNB Points of Presence (POP) branches as vacancies arise.

If you are passionate about helping customers, delivering exceptional service, growing relationships, and building a rewarding career in banking, we encourage you to apply.

All appointments will be made in line with FirstRand Group's Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose disability information. This information will be kept confidential unless disclosure is required by law.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.