Partner Integrations Specialist

As Partner Integrations Specialist you will be accountable for the technical delivery of JUMO's integrations end-to-end. This includes initial analysis through to deployment and go-live. You will work closely with JUMO's product, engineering and partner-facing teams to document, plan and execute the technical delivery of our products, and coordinate the partner side of the development lifecycle from inception through to launch and post-launch support. You will report to the Head of Integrations.

• Coordinate and manage the technical delivery of JUMO's products, from scoping to go-live and post-launch support
• Manage and coordinate partner-led deployments as needed (during after-hours/late-night partner maintenance windows)
• Present and lead technical demos and presentations to external partners or internal teams
• Have a willingness to travel across Africa and work with partners on-site
• Create and maintain technical integration documentation to capture business requirements for new integrations (sequence, architecture and component diagrams)
• Act as the bridge between external partners and internal technical teams
• Discuss technical details with internal teams and partners, considering long-term implications and trade-offs
• Resolve integration issues through monitoring, root cause analysis and implementation of technical solutions with the relevant internal or external teams
• Handle technical escalations and follow up on support requests raised with our technical partners
• Perform systems integration testing and user acceptance testing by creating and executing test cases
• Make decisions with partial information in a fast-paced environment

• An undergraduate degree or diploma
• 5 - 8+ years' experience coordinating between multiple teams to deliver software products
• A technical background, with experience in:
• 3rd Party integrations
• RESTful APIs, JSON/XML and cloud technologies
• Agile processes and software development lifecycles
• Technical analysis and requirements gathering
• Code-based diagrams, e.g. Mermaid or PlantUML
• Stakeholder management skills and the ability to build relationships with partners
• A positive and constructive attitude
• The ability to self-manage and take ownership, show initiative
• The ability to push back constructively and say 'no' where appropriate, both internally and externally
• The ability to adapt communication style to technical and non-technical audiences
• To be a logical and critical thinker with strong problem-solving skills, able to question assumptions
• Attention to detail
• The ability to prioritise, take in the bigger picture, and stay flexible with changing priorities
• To be comfortable building lightweight tools or automations (e.g. scripts, Google Apps Script, JavaScript, simple web tools)
• To embrace change, as the work environment is dynamic, fast-paced and full of challenges