Consultant, Technical Services

This exciting opportunity within Liberty, a prominent financial services group, seeks a dedicated Technical Services Consultant to join their Johannesburg-based team. The role is integral to ensuring that all service requests from both internal and external stakeholders are handled with utmost efficiency and precision. Success in this position means not only meeting established turnaround times and adhering to laid-down procedures but also upholding world-class service standards. A key aspect of the role is ensuring legislative compliance, fostering a positive client experience, and ultimately driving client satisfaction while minimising potential risks and losses for Standard Bank Group (SBG).

About the Role

The Technical Services Consultant will be the primary point of contact for a diverse range of service requests. This involves a proactive approach to understanding and addressing the needs of various clients, which can span from individual customers to large multinational corporations. The core of the function lies in providing timely and effective resolutions, ensuring that every interaction contributes to building and maintaining strong client relationships. This role is crucial in upholding the reputation of Liberty and SBG as a trusted and reliable financial services provider dedicated to client success.

Your responsibilities as a Technical Services Consultant will encompass a broad spectrum of client-facing and operational duties. Key tasks will include:

• Efficiently managing and resolving all incoming service requests from stakeholders.
• Ensuring all service delivery meets established turnaround times and adheres strictly to company procedures.
• Maintaining a high standard of service, aligned with global best practices.
• Guaranteeing full compliance with all relevant legislation governing financial services.
• Cultivating a positive and highly satisfactory experience for all clients.
• Proactively identifying and mitigating potential risks and financial losses for the organisation.
• Collaborating effectively with internal teams and departments to achieve service excellence.
• Building and nurturing strong, long-term relationships with clients.
• Providing expert support and solutions to technical service issues.

What They're Looking For

To excel in this role, candidates will need a blend of interpersonal skills, operational acumen, and technical proficiency. A relevant Diploma in Business or Commerce is a prerequisite. In terms of experience, a minimum of three to four years in Service Management Operations is required. This should be complemented by a similar tenure in client relationship management, demonstrating a proven ability to resolve client service issues and navigate interactions across a multitude of internal stakeholders.

Furthermore, candidates must possess demonstrable experience in general client services and/or support roles, coupled with proficient technical expertise. The ideal candidate will also possess strong behavioural competencies, including:

• A commitment to developing expertise in their field.
• The ability to meticulously document facts and processes.
• A willingness to embrace change and adapt to evolving needs.
• Skills in examining information and interpreting data effectively.
• Excellent interpersonal skills, with a focus on interacting positively with people.

In South Africa, a role like a Technical Services Consultant within a major financial institution like Liberty often offers a stable career path with opportunities for advancement. Salaries can vary but typically range from R25,000 to R45,000 per month, depending on experience and specific responsibilities. Common employers for such positions include the large banking groups, insurance companies, and investment firms operating within the financial services sector. Progression might lead to senior consultant roles, team leadership, or specialisation in specific technical service areas.

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders

3-4 years
Experience in General client services and / or support capability with proficient technical experience.