In-country Operations Specialist // Francophone

As In-Country Operations Specialist // Francophone you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilising existing local market knowledge, operational execution and building strong relationships internally and externally. You will report to the Regional Manager // East Africa & Regional Manager // Francophone Africa.

• Execute on operational targets: Support product performance objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; initiating productivity improvements, quality checks; resolving problems; identifying trends; determining system improvements; and implementing change.
• Be responsible for relationship management: Sustain rapport with designated stakeholder groups by making regular visits; exploring specific needs; resolving challenges and anticipating new opportunities.
• Be actively engaged: Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities and Customer Operations to resolve potential problems and identify opportunities.
• Drive project management and coordination: Take personal accountability in proactively planning and executing new and existing projects and operational activities including but not limited to operational compliance.
• Manage reporting: Provide real-time, robust, reliable, insightful business information.
• Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.

• A Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics, Accounting or similar.
• A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH.
• Spoken and written fluency in French and English.
• Experience in project management.
• Previous high level and sophisticated relationship management experience across various senior and other levels in an organization.
• Very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance.
• Experience in negotiating with major counter-party to achieve and facilitate a given strategy.
• Experience leading a team.
• Prior experience with mobile financial services.
• Excellent time management, planning and organizational skills.
• Exceptional communication skills, with effective listening skills, intelligent and articulate with strong written and verbal skills.
• To have a confident personality with strong presentation ability.
• Ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload.
• To be a decisive, detail oriented and enthusiastic, problem solver.
• Ability to work in a fast paced ever changing environment.