Technical Team Leader

Old Mutual, a prominent South African financial services organisation, is seeking a motivated and experienced Technical Team Leader to join its Mass Foundation Cluster in Johannesburg. This cluster plays a vital role within Old Mutual, serving a significant portion of the company's customer base and striving to be the most trusted financial partner for individuals aiming to achieve their life goals. The cluster's core mission is to empower customers by bridging the gap between their available resources and their financial service needs, with a particular focus on facilitating access to solutions for the low and emerging-middle income segments.

About the Role

As a Technical Team Leader, you will be instrumental in managing the day-to-day operations of the Worksite Team. This leadership position requires a proactive approach to ensuring efficient service delivery, maintaining operational excellence, and driving the achievement of key business objectives. Your oversight will directly contribute to the cluster's success in meeting its targets and fulfilling its commitment to customers.

Your responsibilities will encompass a broad range of operational and leadership duties. You will be tasked with:

• **Leading Daily Operations:** Overseeing the Worksite Team's daily activities to guarantee prompt and effective service delivery.
• **Performance Monitoring:** Keeping a close watch on operational performance against set targets, and proactively implementing corrective actions when necessary.
• **Strategic Alignment:** Supporting the development and execution of operational plans that are in sync with the broader business objectives and strategic priorities.
• **Team Development:** Guiding, coaching, and developing team members to help them reach their individual and collective performance goals.
• **Resource Management:** Effectively allocating work, planning resources, and managing team capacity to ensure all operational commitments are met.
• **Continuous Improvement:** Identifying and championing opportunities to enhance processes, systems, and overall operational efficiency.
• **Policy Adherence:** Ensuring strict compliance with organisational policies, governance standards, and all relevant regulatory requirements.
• **Stakeholder Engagement:** Building and nurturing strong relationships with internal stakeholders to support seamless business delivery and foster cross-functional collaboration.
• **Data Analysis:** Analysing operational data to provide valuable insights and recommendations that can improve performance and inform decision-making.
• **Change Management:** Coordinating the successful implementation of new initiatives, processes, and operational changes within the team.
• **Risk Management:** Monitoring operational risks and putting in place appropriate controls to uphold sound governance and ensure business continuity.
• **Culture Cultivation:** Promoting a workplace environment that values accountability, collaboration, continuous improvement, and a strong customer focus.

What They're Looking For

The ideal candidate will possess a strong blend of leadership acumen and operational expertise, supported by relevant qualifications and experience. Essential requirements include:

• A diploma or equivalent qualification.
• A minimum of 2-3 years of experience in a management or team leadership role.
• Proficiency in Microsoft Office Suite, with a particular emphasis on Excel, PowerPoint, and Word.

Key skills and competencies for this role include:

• Exceptional leadership and people management abilities.
• Skills in operational planning and successful execution.
• Proficiency in performance management and coaching.
• Strong stakeholder relationship management.
• Robust analytical and problem-solving capabilities.
• Excellent planning, organising, and prioritisation skills.
• Sound decision-making and judgement.
• Effective verbal and written communication, including report writing and presentation skills.
• A demonstrated ability in change management and driving continuous improvement.
• Awareness of risk management and governance principles.
• A strong customer and service orientation.
• Capability in project coordination and implementation.
• Skills in data analysis and performance reporting.
• Proficiency in conflict resolution and negotiation.
• Meticulous attention to detail and a commitment to quality assurance.
• The ability to collaborate effectively across different functional teams.
• Adaptability and resilience in a dynamic environment.
• A results-driven mindset with a proven capacity for strong execution.

In South Africa, technical team leader roles within large financial institutions like Old Mutual often involve significant responsibility and can offer good career progression. Salaries can vary widely based on experience and specific responsibilities, but typically fall within a competitive range for management positions in Johannesburg. The company's commitment to its Employment Equity Plan indicates a focus on building a diverse workforce representative of South Africa.

Requirements:

• A diploma or equivalent qualification required.

• 2-3 years' experience in management or leading a team.

• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.

Skills required:

• Leadership and people management.

• Operational planning and execution.

• Performance management and coaching.

• Stakeholder relationship management.

• Strong analytical and problem-solving skills.

• Planning, organising, and prioritisation.

• Decision-making and sound judgement.

• Effective verbal and written communication.

• Report writing and presentation skills.

• Change management and continuous improvement.

• Risk awareness and governance.

• Customer and service orientation.

• Project coordination and implementation.

• Data analysis and performance reporting.

• Conflict resolution and negotiation.

• Attention to detail and quality assurance.

• Ability to work collaboratively across cross-functional teams.

• Adaptability and resilience in a changing environment.

• Results-driven with strong execution capability.

 

Skills

Communication, Continuous Improvement, Operational Performance, Operation Risk Management, Stakeholder Engagement, Stakeholder Management, Team Culture, Team Management

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

NQF Level 6 - Diploma, Advance or Occupational Certificate or equivalent (Required)

Closing Date

20 July 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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