Maintenance Officer: Facilities Services

Old Mutual is seeking a diligent Maintenance Officer to join their facilities management team in Johannesburg. This role is central to the operational success of the company’s corporate environment, requiring an individual who can balance hands-on technical upkeep with a high standard of professional client service.

The ideal candidate will be someone who understands that a well-maintained building is the foundation of a productive workplace. You will act as the frontline for facilities integrity, ensuring that the physical space supports the broader goals of the organisation while adhering to strict governance and service level agreements.

About the role

In this position, you will be responsible for the comprehensive maintenance of building infrastructure. This includes keeping a close watch on critical systems such as HVAC, water reticulation, electrical rooms, and lift services. You will also oversee general building aesthetics, ensuring that office furniture, lighting, and workspace fixtures are functional and maintained to a high standard.

Beyond the technical requirements, the role focuses heavily on stakeholder management. You will be the primary point of contact for staff queries regarding facilities, requiring an ability to resolve maintenance requests promptly. Success in this role is measured not only by the uptime of mechanical systems but by the satisfaction of the employees you support daily. You will also play a key role in supporting site safety, assisting with emergency evacuation procedures, and ensuring that all signage remains compliant with safety regulations.

Your daily responsibilities will revolve around operational excellence and continuous improvement. Key tasks include:

• **System Oversight:** Regularly monitoring air-conditioning, generators, fire safety equipment, and plumbing to ensure continuous performance.
• **Reactive and Planned Maintenance:** Attending to logged maintenance calls and ensuring furniture and general office repairs are handled efficiently.
• **Stakeholder Engagement:** Building strong relationships with both internal departments and external service providers to ensure SLAs are met.
• **Administrative Diligence:** Managing workshop stock levels, reporting on maintenance trends, and assisting in the procurement process for facilities needs.
• **Process Improvement:** Proactively suggesting ways to refine facilities management practices to reduce costs and increase service delivery.
• **Compliance:** Ensuring all facilities activities adhere to corporate governance and safety policies.

What they're looking for

Old Mutual values candidates who are proactive, communicative, and technically inclined. While they are looking for specific experience, they also place a high premium on cultural fit and the ability to work within a team.

• **Education:** A Grade 12 (Matric) certificate is mandatory. While not required, an artisan qualification will be viewed as a distinct advantage.
• **Experience:** A minimum of two years of practical experience in building maintenance is necessary to hit the ground running.
• **Skills:** Strong communication skills, computer literacy, and a high level of numerical aptitude are essential. You should be comfortable with office systems and managing database-driven maintenance logs.
• **Competencies:** The ability to manage complex tasks under pressure, a commitment to accountability, and a natural collaborative spirit are key behavioural requirements.

Working as a Maintenance Officer at a major financial services provider like Old Mutual is a stable career path within the South African corporate sector. Roles of this nature often lead to opportunities in facilities management or operations leadership, particularly for those who demonstrate strong project management and cost-control capabilities. Typical compensation packages for experienced facilities officers in Johannesburg are competitive, reflecting the responsibility of managing large-scale infrastructure assets. As part of their recruitment process, applicants should expect a multi-stage approach, including initial interviews with talent acquisition, a panel interview with leadership, and potential technical assessments.

Minimum Requirements:

• Knowledge of reception services.
• Artisan qualifications an advantage
• Grade 12
• 2 years’ experience in building maintenance.

The Recruitment Process:

• TA Interview: This will be a discussion with our Senior Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Senior Team.
• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider, as well as Internal Verification.
• Final Feedback.

 

All About OMI:

 

https://www.oldmutual.co.za/about/old-mutual-insure/ 

 

Please note that, unfortunately, we cannot accept any applications after the closing date

 

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Skills

Action Planning, Client Management, Computer Literacy, Customer Satisfaction, Customer Service, Database Administration, Desktop Publishing (DTP), Executing Plans, Maintenance Services, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

Matriculation Certificate (Matric) (Required), NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

29 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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