Internship

Liberty, a significant player in South Africa's financial services sector, is extending an opportunity for aspiring individuals to join their dynamic Insurance Business Area. This programme is designed to cultivate talent and foster a customer-centric culture within an environment that prioritises employee ownership and accountability, leading to tangible results. The core mission of this initiative is to reposition insurance as a service, thereby generating increased commercial value for the organisation and contributing to Africa's growth.

The internship programme aims to build a pipeline of skilled professionals passionate about serving customers, both directly and indirectly. It offers a chance to gain practical experience across a broad spectrum of insurance-related fields. While specific technical skills can be learned during the internship, a fundamental interest in areas such as operations, customer service, call centre dynamics, relationship building, data analysis, innovation, and supply chain management is highly valued. For individuals eager to acquire essential workplace skills and develop expertise in the specialised field of insurance, this programme promises a fertile ground for growth.

About the Role

Under the guidance of experienced Insurance Leads, interns will immerse themselves in the intricacies of the insurance value chain. This comprehensive exposure will provide a foundational understanding of how insurance services operate and deliver value. The programme is structured to offer hands-on experience and insights into various facets of the business.

Key areas of learning and development include:

• Grasping the complete value chain of insurance services.
• Developing proficiency in customer service and client support functions.
• Understanding and engaging with operational and business processes.
• Learning about the financial and regulatory frameworks that govern the insurance industry.
• Analysing customer demands and formulating appropriate solutions.
• Cultivating essential professional workplace skills.

The overarching goal is to equip interns with the core competencies necessary to excel in the insurance sector, aligning with Liberty's purpose of driving Africa's growth.

What They're Looking For

Liberty is seeking exceptionally bright, driven, and motivated individuals to join their team. The ideal candidates will demonstrate a strong commitment to learning and a genuine passion for customer service. While specific qualifications are important, a proactive approach and a willingness to embrace change are equally crucial.

**Minimum Requirements for Applicants:**

• Must be a South African citizen.
• Must be between the ages of 18 and 35 years old.
• Must currently be unemployed.
• Must not be registered on any other learnership or internship programme.
• Must not currently be studying at any other institution.

**Key Behavioural Competencies:**

• Adopting practical approaches to tasks.
• Articulating information clearly and effectively.
• Demonstrating attention to detail and a commitment to checking work thoroughly.
• A drive to develop expertise in their chosen field.
• The ability to document facts accurately.
• A willingness to embrace change and adapt to new environments.
• Skills in examining information and interpreting data.
• Adherence to procedures and a commitment to following established processes.
• Strong interpersonal skills and the ability to interact effectively with people.
• The capacity to manage tasks efficiently and meet deadlines.
• A focus on producing quality output.
• The ability to provide insightful analysis and suggestions.
• Maintaining composure under pressure.
• A readiness to take initiative and act decisively.
• A collaborative spirit and the ability to work effectively in a team.
• A good understanding of people and their needs.
• Upholding high standards in all aspects of work.

**Technical Competencies:**

• Proficiency in data management and administration.
• A sound awareness of risk within a business context.
• Effective written communication skills.

Applicants should possess a First Degree or Diploma in fields such as Business Management, Business Administration, Economics, Financial Management, Financial Planning, Human Resource Management, Information Technology, Actuarial Science, or a BSc in Medical Sciences.

Internships like this in the South African insurance industry can provide a valuable entry point into a sector that offers diverse career paths, from client-facing roles to complex operational and analytical positions. While salaries vary greatly based on the specific role and company, internships are typically stipends, designed to support learning rather than provide a full living wage. Major financial institutions and insurance companies across the country regularly offer such programmes as part of their talent development strategies.

Level of Qualification: First Degree/Diploma
Field of Study: 

• Business Management
• Business Administration
• Economics
• Financial Management
• Financial Planning
• Human Resource Management
• Information Technology
• Actuarial Science
• BSc Medical Sciences