Receptionist/Administrator

Old Mutual is currently seeking a highly organised and professional individual to join their dynamic team in Bryanston, Johannesburg. As a leading financial services group, Old Mutual places a strong emphasis on service excellence and operational efficiency. This role sits at the heart of their office environment, acting as the first point of contact for clients and providing critical administrative support to the team.

About the role

This position is a dual-function opportunity that balances front-of-house reception responsibilities with essential administrative and junior personal assistant (PA) duties. You will be the face of the branch, ensuring that every visitor and caller receives professional, high-quality service. Beyond the reception desk, you will be expected to support team productivity by managing logistics, maintaining office supplies, and contributing to the overall health and safety culture of the workplace.

The role requires an individual who thrives in a fast-paced environment and possesses a proactive approach to problem-solving. Because you will be working with a diverse range of stakeholders, both internal and external, your ability to manage stress while remaining calm and efficient is paramount.

Your daily responsibilities will be varied, ensuring that no two days are exactly the same. You will be tasked with:

• **Front-of-house management:** Handling a busy switchboard, screening calls, and managing telephonic queries with professional etiquette.
• **Office administration:** Coordinating travel arrangements, including flights and accommodation, and ensuring the office remains stocked with necessary stationery and kitchen supplies.
• **Junior PA functions:** Providing logistical assistance to the team, such as meeting room preparation and catering coordination.
• **Systems and reporting:** Generating monthly statistics, maintaining accurate records, and managing office access control (including tokens and security codes).
• **Safety leadership:** Taking charge as a team leader for emergency wardens and first aiders, ensuring that all health and safety protocols are reviewed and adhered to.

What they're looking for

To be considered for this opportunity, you must possess a strong administrative foundation and a proven track record in a client-facing environment. The ideal candidate will hold a Matric certificate as well as a tertiary qualification in administration.

• **Experience:** A minimum of 3 years of experience in reception and general office administration.
• **Language skills:** Excellent verbal and written proficiency in both English and Afrikaans.
• **Technical abilities:** Strong computer literacy, including the ability to manage databases and create management reports.
• **Personal requirements:** You must have your own reliable vehicle, as the role may occasionally require off-site coordination.
• **Competencies:** You should be tech-savvy, highly organized, and able to demonstrate numerical aptitude and effective planning skills.

Working as an administrator at a major institution like Old Mutual offers a stable career path in the corporate sector. In the South African context, similar roles generally offer a market-related salary commensurate with experience, typically ranging from R15,000 to R25,000 per month depending on the seniority of the administrative support provided. This position is an excellent stepping stone for those interested in moving into executive assistant roles, office management, or operations within the financial services industry. Applicants should note that this appointment will be made in accordance with the company’s Employment Equity objectives.

Qualifications, Skills and Experience required

• Matric & tertiary qualification (administration)
• At least 3 years front face reception & administration experience
• Switchboard & telephone etiquette
• Service excellence
• Excellent command of English and Afrikaans
• Good communication skills
• Client centric
• Strong administrative skills
• Ability to handle stressful situations in a vibey dynamic team.
• Time management

• Must have their own reliable vehicle.

 

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date

13 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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