Client Growth Manager

Ozow is a prominent name in the South African fintech landscape, recognised for its innovative approach to digital payments. As the organisation continues to expand its footprint, the team is seeking a dedicated professional to join their ranks in Cape Town. This role is a perfect fit for a results-driven individual who thrives on building long-term relationships and identifying strategic opportunities for expansion within an existing client base.

About the role

This position moves beyond standard account management; you will be the primary point of contact and the strategic advisor for a curated portfolio of merchants. Your success will be measured by your ability to drive growth through these partnerships, increasing processing volumes and identifying new revenue streams within each merchant’s ecosystem.

You will operate at a high level, interacting with C-suite stakeholders and leadership teams to ensure that Ozow’s solutions are seamlessly integrated into their operations. This is an environment that values proactive problem-solving and analytical thinking, requiring you to bridge the gap between technical possibilities and commercial objectives.

Your daily focus will be split between maintaining the health of your assigned accounts and aggressively pursuing growth. Responsibilities include:

• **Strategic Growth:** Develop and execute comprehensive growth plans for key merchants, shifting the focus from simple service delivery to long-term strategic partnership.
• **Upselling and Cross-selling:** Identify gaps in a merchant’s current payment channels and build compelling business cases to introduce new Ozow products or verticals.
• **Relationship Management:** Act as a trusted advisor, conducting regular business reviews to align performance data with the client's commercial goals.
• **Problem Solving:** Take end-to-end ownership of complex merchant issues, coordinating with internal teams—such as Finance, Legal, and Product—to ensure swift resolutions.
• **Process Improvement:** Contribute to the development of internal playbooks and suggest ways to automate repetitive tasks, allowing the team to focus on high-impact growth activities.
• **Voice of the Merchant:** Capture client feedback to inform product development, ensuring that the user experience on the merchant side remains industry-leading.

What they're looking for

To be successful in this role, you will need a strong background in client-facing positions and a natural aptitude for data-driven decision-making. Key requirements include:

• A relevant bachelor’s degree or equivalent practical experience in the industry.
• At least four years of experience in account management, client success, or a similar portfolio-based role.
• Proven success in growing accounts through upsell and cross-sell initiatives.
• The ability to communicate clearly and confidently with senior stakeholders.
• Comfortable navigating data, dashboards, and reporting tools to derive actionable insights.
• Familiarity with the fintech, payments, or e-commerce landscape is considered a significant advantage.

Practical context for applicants

For professionals in South Africa’s fintech sector, Client Growth or Account Management roles at this level typically offer competitive remuneration packages, often supplemented by performance-based incentives linked to revenue growth. You can expect to operate in a high-paced, modern work environment that prioritises digital tools and efficiency.

This role is ideal for someone looking to deepen their expertise in digital payments and establish a career path toward senior commercial leadership or key account directorship. In the current South African market, fintech remains a high-growth sector, and positions like these are highly sought after by those looking to transition from traditional relationship management into more technical, product-focused commercial strategy roles.

• Relevant bachelor's degree or equivalent experience.
• 4+ years in account management, client success or a similar client-facing role managing a portfolio of accounts.
• Excellent spoken and written English, with the confidence to engage senior and C-suite stakeholders.
• A track record of growing existing accounts through upsell and cross-sell.
• Experience solving complex client problems end to end across multiple internal departments.
• A strong sense of ownership, accountability and pace.
• Comfort working with data and dashboards to understand client performance.
• Payments, fintech or e-commerce experience is advantageous.