Audio Visual Field Service Engineer

To provide comprehensive end-user support by managing I.T hardware, software and audio-visual systems, ensuring seamless operation of user devices, meeting rooms and conferencing technologies, while maintaining IT systems for smooth day-to-day operations.

• Provide first-line and second-line IT support to end-users
• Install, configure and maintain laptops, desktops and mobile devices
• Install drivers and updates to ensure the system operates efficiently and securely
• Perform device imaging, re-imaging and deployments
• Troubleshoot hardware, software, and basic network issues
• Manage user accounts (Active Directory, password resets)
• Support Microsoft 365 applications (Outlook, Teams, OneDrive)
• Ensure compliance via Intune/SCCM (patching, updates, security policies)
• Log, track, and resolve incidents using a ticketing system within SLA timelines
• Support onboarding and offboarding of users, including device setup and access provisioning
• Maintain I.T asset registers and documentation
• Escalate complex issues to relevant teams when required
• Set up, configure and operate AV equipment (projectors, microphones, sound systems, video conferencing tools)
• Perform routine maintenance, testing and health checks of AV systems
• Troubleshoot AV issues in meeting rooms, Boardrooms or events
• Support and manage video conferencing platforms (Microsoft Teams, Zoom)
• Provide on-site and remote support for users and stakeholders
• Assist with video conferencing platforms (e.g., Microsoft Teams, Zoom)
• Manage cabling, connectivity and AV configurations
• Support live events, presentations, webinars and boardroom meetings
• Ensure proper storage, handling and tracking of AV equipment
• Maintain and test AV equipment regularly to ensure optimal performance
• Maintain documentation of AV setups and logs of issues and resolutions

• Grade 12 / Matric
• Relevant I.T Audio Visual certification (advantageous)
• IT-related qualification - Diploma/Degree (advantageous)
• 1–3 years’ experience in IT support and/or AV environment
• Windows 11 support and troubleshooting
• Microsoft 365 / Office 365 support
• Active Directory (user and group management)
• Intune / SCCM (Endpoint Manager)
• Basic networking (LAN, Wi-Fi, VPN, 3G Sim-Card)
• AV equipment and conferencing systems
• Hardware troubleshooting (laptops, printers, peripherals)
• Knowledge of AV hardware and software
• Familiarity with video conferencing tools (Teams, Zoom)
• Understanding of sound systems, microphones and acoustics
• Basic troubleshooting and fault-finding skills
• Experience with HDMI, VGA and wireless display technologies
• Strong communication and customer service skills
• Problem-solving and analytical thinking
• Ability to work under pressure (especially during live meetings or events)
• Good time management and multitasking abilities
• Ability to work independently and as part of a team