OMF Direct Sales Consultant

Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve small-sized sales targets.

• Carry out standard customer service activities and handle simple customer inquiries.
• Assess compliance with established standards and protocols for parts of routine inquiries.
• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• Enter data into standard branch systems, sorting and filing materials relating to transactions at the counter.
• Enter customer name and address into the CRM system at point of purchase.
• Ask the customer to identify which product or service they are interested in purchasing and how they intend to use it.
• Greet customers (on incoming calls or in store) and engage them in conversation to build rapport.
• Input content into standard templates, collate materials and photocopy them.
• Respond to requests for information about the availability of people or facilities for business meetings.
• Follow mandatory procedures to ensure adherence to quality standards and compliance codes.
• Develop and maintain skills through training and coaching.

• Matriculation Certificate (Matric)