OUT Sales Dealership Advisor

OUTsurance is seeking a driven Sales Dealership Advisor to join their dynamic team in Centurion. This role is centred around engaging with potential clients, converting leads into sales, and enhancing the overall customer journey. If you're a high-achiever with a passion for service and a knack for persuasive communication, and if OUTsurance's core values – Awesome Service, Passionate, Honest, Human Dynamic, and Recognition – resonate with you, this could be an exciting opportunity to grow your career.

About the Role

The primary focus of the Sales Dealership Advisor is to connect with OUTsurance's target audience, effectively communicate the benefits of their offerings, and guide them towards making informed purchasing decisions. This involves a significant amount of outbound telephonic engagement, where you'll be responsible for generating interest and ultimately closing sales. Beyond individual sales targets, the role demands a commitment to customer satisfaction, ensuring that every interaction contributes to a positive client experience and upholds the organisation's reputation for excellent service.

Your daily responsibilities will revolve around a proactive sales approach and exceptional customer interaction. This includes:

• Converting potential leads and quotes into confirmed sales, meeting both quantitative and qualitative targets set by the organisation.
• Maintaining regular communication with OUTsurance's dealership account managers, fostering strong working relationships to facilitate sales processes.
• Engaging directly with customers over the phone, providing guidance, highlighting relevant products, and assisting them in selecting the best solutions to meet their needs.
• Informing prospective OUTsurance clients about the advantages of their products and services, ensuring they understand the value proposition.
• Adhering strictly to established quality assurance measures throughout all client interactions.
• Cultivating and maintaining in-depth knowledge of OUTsurance's product range to provide accurate and comprehensive information to customers.
• Employing effective persuasion techniques to successfully close sales deals.
• Managing incoming and outgoing customer communications via phone and email in a professional, polite, and timely manner.
• Working collaboratively towards achieving individual and team sales objectives, taking accountability for your sales performance.
• Acting as a supportive team player, actively participating in activities that contribute to the broader goals of the organisation.

What They're Looking For

To excel in this role, OUTsurance is looking for individuals with a specific set of skills and attributes. A background in call centre environments, particularly with a sales focus, is essential. You should be comfortable navigating digital tools and possess a results-oriented mindset.

Key requirements and advantageous qualities include:

• Proven experience in a call centre environment, with a strong emphasis on telesales.
• Proficiency in using computer systems and relevant software.
• A relevant tertiary qualification or specific call centre accreditation would be beneficial.
• Previous experience within the short-term insurance industry is highly regarded.
• Demonstrated selling, negotiating, and problem-solving skills.
• The ability to thrive in a fast-paced, demanding work environment with a need for quick turnaround times.
• A natural sales orientation, coupled with meticulous attention to detail and a focus on quality.
• A strong drive to meet deadlines and achieve results consistently.
• Initiative, tenacity, enthusiasm, and a genuine passion for the role and the company.
• Effective planning and organisational abilities.
• A collaborative spirit and the capacity to function effectively as a team member.
• Adaptability, integrity, and the ability to manage stress effectively.
• Excellent interpersonal and communication skills.
• Candidates must have completed FAIS Regulatory Exams (RE or a full qualification, depending on previous advice-giving roles).
• While not strictly mandatory, 2 years of insurance sales experience is advantageous.

OUTsurance is committed to fostering an inclusive and diverse workplace, reflecting the communities they serve. They actively encourage applications from individuals from designated groups, including persons with disabilities, in support of their Employment Equity objectives.

In South Africa, roles like this within the financial services sector, particularly in sales and customer engagement, can vary significantly in remuneration based on experience, performance, and the specific company's incentive structures. Performance-based compensation is common, meaning your Rand earnings could be influenced by your sales success. Common employers include insurance companies, financial institutions, and large corporate call centres. Career progression often involves moving into senior sales roles, team leadership, or specialist advisory positions.

• Matric
• Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles).
• 2 years insurance sales experience - advantegous.