OUTbound Referral Advisor

About the Role

OUTsurance, a prominent player in the South African insurance landscape, is seeking a driven and customer-focused Outbound Referral Advisor to join their team in Centurion. This role is pivotal in expanding the company's client base by proactively reaching out to potential customers and converting leads into valuable sales. The successful candidate will be instrumental in not only driving sales figures but also in enhancing the overall customer experience, aligning with OUTsurance's core values of delivering awesome service with a passionate, honest, and human-centric approach. If you are a high-achiever motivated by performance-based rewards and possess a keen ability to leverage resources effectively to consistently deliver results, this opportunity could be your next career step.

Your primary responsibility will be to engage with prospective OUTsurance clients over the telephone. This involves conducting cold calls to generate interest and ultimately convert outbound leads and quotes into confirmed sales. You will play a crucial role in guiding potential customers through their decision-making process, highlighting the benefits of OUTsurance's products and services. A deep understanding of the product offerings is essential to provide accurate and compelling information.

Key responsibilities include:

• **Sales Conversion:** Proactively contacting potential clients to convert leads and quotes into sales, meeting set quantity and quality targets.
• **Customer Engagement:** Interacting telephonically with potential clients, building rapport, and articulating the advantages of OUTsurance's insurance solutions.
• **Product Expertise:** Maintaining comprehensive knowledge of all products and services to offer the best possible advice and information.
• **Persuasion and Closing:** Employing effective persuasion techniques to successfully close sales while adhering to all quality assurance measures.
• **Professional Communication:** Handling all customer interactions, including calls and emails, in a polite, professional, and timely manner.
• **Performance Monitoring:** Actively working towards individual and team objectives, taking ownership of sales results and contributing to the organisation's overall success.
• **Team Collaboration:** Functioning as a supportive team player, participating in activities that contribute to the collective goals of the organisation.

What They're Looking For

OUTsurance is looking for an individual whose personal work ethics resonate with their organisational values: Awesome Service, Passionate, Honest, Dynamic, Human, and Recognition. Candidates should demonstrate a proven track record of performance in a sales-oriented environment.

Essential requirements include:

• **Educational Background:** A Grade 12 (Matric) qualification is required.
• **Regulatory Compliance:** Possession of a FAIS Regulatory Examination (RE) qualification.
• **Professional Qualifications:** A recognized qualification that aligns with previous advisory roles may be advantageous.
• **Call Centre Experience:** Previous experience within a call centre environment, specifically in telesales, is essential.
• **Industry Knowledge:** Prior experience within the short-term insurance industry would be a significant advantage.
• **Alignment with Values:** A demonstrated ability to embody OUTsurance's core values in your professional conduct.

OUTsurance is committed to Employment Equity and will give preference to candidates from designated groups who meet the job requirements.

This role offers an exciting opportunity to build a career within a dynamic and award-winning company that values its employees and fosters a culture of growth and employee well-being. As an independent advisor, you'll be empowered to drive sales and contribute directly to OUTsurance's continued success in the South African market. Typical remuneration for such a role in South Africa is often a competitive base salary with a significant performance-based commission structure, offering substantial earning potential for high achievers. Major insurance providers, banks, and financial services companies often recruit for similar positions.

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice-giving roles.

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous.