Enterprise Account Executive - DACH

Talkdesk, a leader in Customer Experience Automation (CXA), is seeking a seasoned Enterprise Account Executive to drive growth within the DACH region. This remote position is ideal for a highly motivated and ambitious sales professional eager to make a significant impact. You will be instrumental in identifying and acquiring new enterprise clients, leveraging your expertise in solution-based selling to showcase the value of Talkdesk's innovative AI-first solutions. If you're passionate about revolutionising customer experiences and thrive in a dynamic, forward-thinking environment, this opportunity offers a compelling career trajectory.

About the Role

As an Enterprise Account Executive, your primary focus will be generating and managing a robust sales pipeline within the DACH market. This involves proactively identifying prospective clients, typically organisations with 1,000 or more employees, and cultivating relationships that lead to new business acquisition. You'll be responsible for the entire sales cycle, from initial outreach and lead generation through to negotiation and closing complex, multi-year contracts. Collaboration will be key; you'll work closely with internal teams, including Sales Development Representatives (SDRs), Channel Partners, and Marketing, as well as building strong alliances with channel and partner ecosystems to maximise reach and success. A critical aspect of this role involves presenting the compelling value proposition of Talkdesk's solutions to C-level executives and senior management, ensuring consistent quota attainment. You will also be expected to develop and own accountability for your regional prospects, contributing to accurate forecasting and strategic planning for leadership. Furthermore, you'll have the opportunity to nurture relationships with existing customers, identifying avenues for upsell and cross-sell of new products.

This position requires a proactive and strategic approach to sales, with a strong emphasis on achieving new logo acquisition and revenue targets. Your day-to-day responsibilities will encompass:

• **Pipeline Generation:** Proactively developing a strong pipeline through various channels, including SDR engagement, channel partner collaboration, marketing initiatives, and self-generated opportunities.
• **Sales Cycle Management:** Expertly managing the complete sales cycle for complex enterprise deals, from initial contact to closing.
• **Executive Engagement:** Confidently presenting Talkdesk's solutions and their transformative benefits to C-suite executives and other senior stakeholders.
• **Solution Selling:** Employing a solution-based selling methodology to understand client needs and tailor offerings effectively.
• **Relationship Building:** Establishing and nurturing strong internal relationships with cross-functional teams and developing external partnerships with channel and alliance organisations.
• **Contract Negotiation:** Streamlining the contract phase, demonstrating strong proposal development, terms negotiation, and closing expertise.
• **Forecasting and Planning:** Aligning with the Go-to-Market strategy, owning regional prospect accountability, and providing accurate forecasts and plans to leadership.
• **Customer Advocacy:** Acting as a Talkdesk evangelist, championing the company's vision and solutions.
• **Upselling and Cross-selling:** Working with an active customer base to identify opportunities for expanding product adoption.

What They're Looking For

Talkdesk is seeking individuals who possess a proven track record of success in enterprise sales and a genuine passion for customer experience. Ideal candidates will demonstrate:

• **Enterprise Sales Experience:** Significant, demonstrable experience in selling software solutions into large corporate and enterprise accounts.
• **New Logo Acquisition:** A history of successfully acquiring net new logos and creating self-generated opportunities.
• **Complex Sales Cycles:** Proven ability to manage and close complex, multi-year contracts, often involving 5-7 figure deal values.
• **Executive Presence:** Experience and comfort in selling to C-suite, senior management, and director-level individuals, with the ability to command attention through compelling presentations.
• **Negotiation Skills:** Extensive experience in negotiation and contract development.
• **Strategic Acumen:** The ability to act as a champion builder and trusted advisor to clients.
• **Adaptability:** Comfort and effectiveness operating within a fast-paced, dynamic startup environment.
• **Collaboration:** A strong ability to work collaboratively with internal resources and external partners.

In South Africa, roles like this, particularly within SaaS and enterprise solutions, often command competitive base salaries supplemented by uncapped commission structures. Common employers include technology providers and consultancies focusing on digital transformation. Career progression typically involves moving into larger territories, managing sales teams, or transitioning into strategic account management or leadership roles within the sales organisation.

• Individuals who enjoy the challenge of Net New Logo’s
• Proven experience of being able to create self-generated opportunities
• Consistent success selling software into Large Corporate and Enterprise accounts
• Experienced closing 5-7 figure multi-year contracts
• Experienced selling to C-suite, senior management, and director-level individuals
• Champion builders and trusted advisors
• Ability to command the attention in a room by delivering compelling presentations
• Extensive negotiation and contract development experience
• Comfortable operating in a fast-paced, dynamic startup environment