Outbound Sales Consultant

This opportunity within Liberty, based in Johannesburg, calls for a dynamic and results-oriented individual to join their team as an Outbound Sales Consultant. The role is structured as a 12-month fixed-term contract, focusing on proactively engaging with clients to drive sales of crucial financial protection products, specifically Funeral Plans and Life Insurance, within the Personal Banking sector. You will be instrumental in identifying client needs and converting these into suitable insurance solutions, consistently meeting and exceeding defined sales targets.

About the Role

As an Outbound Sales Consultant, your primary objective is to contribute to Liberty's sales growth through diligent outbound telesales efforts and effective virtual client engagement. This role is deeply rooted in understanding client protection needs and offering the right financial solutions. You will be expected to not only achieve sales targets but also to foster cross-selling opportunities, ensuring that clients are offered comprehensive cover. Crucially, the role demands a commitment to delivering an excellent client experience while strictly adhering to all regulatory requirements, demonstrating your professionalism and dedication to ethical sales practices.

Your day-to-day activities will revolve around proactive client outreach and sales conversion. This includes:

• **Proactive Sales and Cross-selling:** Initiating outbound calls and virtual interactions to promote and sell Funeral Plans and Life Insurance products to both prospective and existing clients.
• **Needs Identification:** Employing effective questioning techniques and active listening to accurately identify clients' insurance and protection needs.
• **Sales Campaign Execution:** Participating in and executing outbound sales campaigns, engaging with a pipeline of potential clients.
• **Product Explanation:** Clearly articulating the features, benefits, premiums, and policy conditions of insurance products to ensure clients are well-informed and can make confident decisions.
• **Application Processing:** Accurately capturing and submitting insurance applications, ensuring all details are correct and compliant.
• **Client Record Management:** Maintaining up-to-date client records and diligently tracking your sales performance against set objectives.
• **Compliance Adherence:** Ensuring all activities comply with FAIS regulations, company policies, and operational procedures.

What They're Looking For

Liberty is seeking candidates who possess a solid foundation in sales and a dedication to client satisfaction. Essential qualifications and experience include:

• **Educational Requirements:** A National Certificate in Banking (NQF 5) that is FAIS-recognised, or an equivalent relevant qualification. You must also meet the applicable FAIS Fit and Proper requirements for this position.
• **Sales Experience:** A minimum of 12 months of continuous experience in a target-driven telesales or outbound sales environment is essential. Previous experience within the banking, insurance, or broader financial services sector is highly preferred.
• **Client Engagement Skills:** Proven experience in engaging clients telephonically, identifying potential sales opportunities, and effectively promoting products or services.
• **Sales Acumen:** A demonstrated ability to consistently achieve sales targets, adeptly handle objections, and successfully convert client conversations into confirmed sales.
• **Product Knowledge (Advantageous):** While not strictly required, a foundational understanding of insurance products, particularly Funeral Plans and Life Insurance, would be beneficial.
• **Systems and Reporting Experience:** Familiarity with working towards sales targets, understanding conversion rates, utilising customer relationship management (CRM) systems, and participating in sales reporting.
• **Behavioural Competencies:** Candidates should demonstrate strong abilities in checking details, convincing others, developing expertise, embracing change, and meeting deadlines.
• **Technical Competencies:** Familiarity with consumer banking processes, client acceptance procedures, customer understanding within a banking context, and product knowledge relevant to consumer banking.

This role offers an excellent opportunity for individuals looking to make a tangible impact in the financial services sector and build their careers within a reputable organisation. In South Africa, roles like this, focusing on outbound insurance sales, often form the backbone of financial advisory and sales teams. Salaries can vary widely based on experience and commission structures, but a base salary combined with uncapped commission is common. Progression within such organisations can lead to senior sales roles, team leadership, or specialisation in different financial product areas.

• National Certificate in Banking (NQF 5), FAIS-recognised, or an equivalent relevant qualification.
• Must meet the applicable FAIS Fit and Proper requirements for the role.

Minimum Experience:

• Minimum of 12 months' continuous experience in a target-driven telesales or outbound sales environment, preferably within banking, insurance or financial services.
• Experience engaging clients telephonically, identifying sales opportunities and promoting products or services.
• Demonstrated ability to achieve sales targets, handle objections and convert client conversations into successful sales.
• Basic understanding of insurance products, particularly Funeral Plans and Life Insurance, would be advantageous.
• Experience working with sales targets, conversion rates, customer relationship management systems and sales reporting.

Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Meeting Timescales

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Processes & Procedures
• Client Acceptance & Review
• Customer Understanding (Consumer Banking)
• Processing & Product Knowledge (Consumer Banking)