Media Systems Engineer

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

• Serve as global Administrator and in-house SME for media/video post-production systems including media asset management solution, AWS storage infrastructure in partnership with 2U IT/Engineering, and all media-related equipment and peripherals.
• Monitor performance and maintain post-production systems according to established requirements.
• Develop and maintain collaborative relationships with internal stakeholders and external vendors who are users within 2U’s MAM environment.
• Main liaison between 2U, post-production vendors, systems integration partner, and product suppliers for ongoing required support and troubleshooting of system anomalies.
• Provide technical expertise for all post-production editorial and technical staff including editors and motions graphics designers, video post-production management staff, and production staff for day-to-day video engineering needs encompassing all related disciplines such as operational system support monitoring and troubleshooting.
• Ensure security of the media post production environment leveraging deployed tools through access controls, backups, and firewalls.
• Establish and manage all user permissions and track licensing and usage.
• Troubleshoot access issues and outages among end users.
• Administer, support, and operate AWS/S3 tools and cloud-based storage; monitor and report on ingress and egress in collaboration with 2U Engineering team.
• Administer, support, and operate file-based encoding, transcoding, and media conform workflows from ingest through final delivery.
• Manage and inventory all 2U-owned local (US-based) hard drives, RAID storage, and LTO archive library if applicable.
• Support and operate LTO archive library, RAID storage, and hard drives, as necessary in conjunction with current 2U post production vendor.
• Assist with software configurations for physical/local/remote servers and ingest/edit workstations as required.
• Install and maintain physical/local servers and ingest/edit workstations as required.
• Troubleshoot any machine/equipment failures, software glitches, and offline/missing media, escalating to SI partner when necessary.
• Help evaluate and troubleshoot technical quality control issues related to media, including both raw and final assets, and work with stakeholders executing media acquisition on resolving these issues.
• Make recommendations and implement upgrades to media post-production systems and software with new models and releases in order to support increasing scale, complexity requirements, and future functionality enhancements.
• Provide insight on required technical specifications for production including field and studio acquisition.
• Develop, introduce, monitor, and improve workflows and automation in partnership with various stakeholders including internal and external post production teams.
• Responsible for training Media Systems Specialist and internal 2U staff and external vendors on related 2U systems.
• Develop expertise on all aspects of 2U’s post-production environment including deployed MAM software and AWS storage.
• Take on additional duties and responsibilities as required.

• Bachelor’s Degree is required.
• 7+ years of professional video/media production/post production, engineering and operations experience.
• Experience as a System Administrator, Network Administrator or similar role in support of a complex media post production operation.
• Experience with various operating systems and platforms.
• Experience with databases, networks (LAN, WAN), and cloud-based media storage.
• Comprehensive knowledge of file-based and proxy workflows.
• Expertise in media post-production software and editing techniques on non-linear editing platforms including the full Adobe Creative Suite.
• Experience with enterprise media asset management software. IPV Curator experience is a plus.
• Knowledge of system security and data backup/recovery.
• Impeccable verbal and written communication skills.
• Ability to thrive in a fast-paced, ever-evolving environment.
• A positive, proactive and collaborative attitude.