Senior Fraud Insights & Reporting Manager

The position of Senior Fraud Insights & Reporting Manager at Liberty in Johannesburg presents a significant opportunity to shape and lead the fraud intelligence landscape within the PPB SA division. This role is crucial for bolstering the first line of defence against fraudulent activities by transforming raw data into actionable intelligence. The incumbent will be responsible for ensuring the delivery of precise, punctual, and impactful insights, analytics, and reports. These outputs are vital for both internal strategic decision-making and external regulatory compliance, covering financial, non-financial, and statutory reporting requirements. The ultimate aim is to enhance fraud detection capabilities, refine decisioning processes, support robust operational governance, safeguard clients, and ensure adherence to all relevant regulations.

About the Role

This leadership position is centred on the Insights and Reporting function for Fraud Operations. It demands a forward-thinking individual who can leverage data to not only identify current fraud trends but also anticipate future risks. The scope of the role includes optimising fraud detection mechanisms and decisioning systems through data-driven strategies. A key responsibility will be to provide the necessary analytical support and reporting to strengthen the overall fraud risk management framework. This involves a deep dive into complex data sets to extract meaningful patterns and translate them into clear, concise intelligence that informs operational activities and strategic planning. The role requires a proactive approach to risk identification and mitigation, contributing to the protection of Liberty’s assets and client trust.

The Senior Fraud Insights & Reporting Manager will oversee the end-to-end process of generating fraud intelligence. This includes:

• Developing and implementing strategies for fraud analytics and reporting.
• Ensuring the accuracy, timeliness, and relevance of all fraud-related intelligence and reports.
• Collaborating with various stakeholders across the organisation to understand their reporting needs and provide data-driven insights.
• Leading and mentoring a team focused on fraud insights and reporting.
• Utilising advanced analytical techniques to identify emerging fraud patterns and trends.
• Supporting the optimisation of fraud detection rules and models.
• Contributing to the development and enhancement of fraud operational metrics.
• Ensuring that all reporting meets financial, non-financial, and regulatory requirements.
• Championing data-driven decision-making within the fraud operations team.
• Staying abreast of the latest developments in fraud, cybercrime, and data analytics.

What They're Looking For

To excel in this role, candidates will need a robust blend of technical expertise and strategic leadership capabilities. A strong academic background in Risk Management or an equivalent field is expected, coupled with substantial practical experience.

Essential qualifications and experience include:

• A degree in Risk Management or a related discipline.
• A minimum of 7 to 10 years of experience specifically in fraud insights, analytics, reporting, or operational intelligence within the financial services sector.
• Demonstrated exposure to digital fraud, application fraud, cyber-enabled crime, and supporting data-driven investigations.
• A profound understanding of fraud data environments, including data feeds, business intelligence (BI) and analytics platforms, and rules engines.
• Proficiency in data analysis and reporting, with strong skills in data visualisation tools.
• Expertise in SQL is a fundamental requirement.
• Experience with platforms like Power BI or Tableau is highly desirable.
• Familiarity with data warehousing concepts and risk identification methodologies.

Furthermore, strong behavioural competencies are crucial, including the ability to articulate complex information clearly, meticulous attention to detail ("checking things"), strategic thinking ("developing strategies"), effective team leadership ("directing people"), building strong working relationships ("establishing rapport"), and insightful analysis ("examining information" and "exploring possibilities"). Professional certifications such as CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), or relevant data analytics certifications would be advantageous.

This is a senior management position within the South African financial services industry. Roles of this nature typically command competitive salaries, reflecting the specialised skills and experience required. Employers often include major banks, insurance companies, and other large financial institutions operating in the country. Career progression can lead to broader risk management leadership roles or specialised analytical functions within the organisation.

Degree in Risk Management or equivalent

Experience Required

7- 10 years
Experience in fraud insights, analytics, reporting or operational intelligence within financial services. Exposure to digital fraud, application fraud, cyber-enabled crime and data-driven investigation support. Strong understanding of fraud data environments, data feeds, BI/analytics platforms, rules engines and operational metrics. Certifications advantageous (CFE, CAMS, data analytics certifications).