Call Centre Learnership (12 Months)

The OUTsurance Group is offering a valuable 12-month learnership programme designed to equip unemployed youth with essential workplace experience. This initiative provides a structured environment for individuals passionate about customer service and the financial services sector to gain practical skills and build a foundation for a future career. Participants will enter into a fixed-term learnership agreement, not a standard employment contract, and will receive a stipend for the duration of the programme.

About the Programme

This learnership is an ideal stepping stone for ambitious young South Africans who are eager to develop their professional capabilities within a leading insurance and financial services organisation. The programme focuses on providing hands-on experience in a call centre environment, offering critical insights into the operations of a dynamic and innovative company. It’s an opportunity to learn the ropes, understand industry demands, and cultivate the professional competencies required to excel in fields such as financial advisory, insurance, or customer relationship management. OUTsurance is committed to fostering growth and development, and this learnership is a testament to their investment in nurturing future talent within the South African workforce.

As a learnership participant, you will be immersed in the daily operations of a busy call centre. Your responsibilities will be geared towards learning and applying customer service principles and industry-specific knowledge. This will likely include:

• Assisting clients with enquiries and providing relevant information.
• Learning to navigate and utilise company systems and software.
• Developing communication strategies to effectively engage with customers.
• Understanding and adhering to company policies and procedures.
• Participating in training sessions and workshops designed to enhance skills.
• Gaining exposure to various aspects of the financial and insurance industry.
• Contributing to a positive and professional team environment.

What They're Looking For

OUTsurance is seeking motivated and driven individuals who possess a strong aptitude for customer interaction and a genuine desire to learn and grow. To be considered for this learnership, candidates must meet specific eligibility criteria, including:

• **Essential Qualifications:** A completed Matric (Grade 12) certificate is mandatory. Additionally, applicants must possess a Bachelor’s Degree or an equivalent NQF Qualification.
• **Personal Attributes:** A strong level of interpersonal skills is crucial, along with the ability to build and maintain positive professional relationships. Candidates should demonstrate initiative, adapt readily to change, and maintain a professional demeanour at all times. Excellent communication skills, the ability to multitask effectively, and resilience under pressure are also highly valued. A self-motivated attitude and a genuine desire to learn are paramount for success in this programme.
• **Technical Skills:** Basic computer literacy, with proficiency in MS Office, will be advantageous.
• **Eligibility for INSETA Learnership:** To qualify, applicants must be:
• A South African citizen.
• Not have previously participated in a learnership programme.
• Between the ages of 18 and 35 years old.
• Have been unemployed for at least the last six months.

OUTsurance champions diversity and inclusivity, actively encouraging applications from persons with disabilities and candidates from designated groups who meet the role requirements, in line with their Employment Equity objectives.

For those looking to enter the financial services sector, this learnership offers a structured pathway. In South Africa, learnership stipends vary but typically provide a modest income while you gain experience. Successful completion can open doors to permanent positions within OUTsurance or broader opportunities in the insurance and financial services industry, which is a significant employer across the country.

• Completed Matric / Grade 12
• Bachelor's Degree or a Equivalent NQF Qualification (Essential)
• Computer Literate (MS Office)

Take note to qualify for an INSETA Learnership program you need to

• Be a South African citizen
• Not previously on a Learnership 
• Be between the ages of 18 & 35
• Be Unemployed in the last 6 months