Software Engineer, Community Support Engineering

In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability. By collaborating closely with the CS TechOps team and other engineering teams, you will help establish a culture of reliability throughout the organization by providing comprehensive system reliability mechanisms. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and ensure that our services remain resilient as our business continues to expand. You will leverage AI and other technologies moving our incident management from reactive and manual processes to proactive, automated, and "intelligent" systems.

• Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.
• Contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch.
• Collaborate with TechOps and other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.
• Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation.
• Illustrate operational excellence with focus on raising the bar for quality, reliability and availability.
• Continuously evaluate new technologies and industry best practices to improve our reliability and incident response mechanisms.

• 3+ years of relevant software development industry experience in a fast paced tech environment.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.
• Strong expertise in building large-scale backend systems and experience in user facing features.
• Strong product and design instinct, previous proven experience building delightfully designed experiences.
• Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.
• Experience leading and shipping large initiatives with high business impact.
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.
• Strong communication skill and ability to influence decisions from a wide variety of stakeholders.
• Fluency in communication in English and Mandarin.