Business Analyst (CPT Onsite)

A rapidly growing UK-based Next-gen Telco/VoIP Provider seeks a highly analytical and commercially minded Business Analyst to join its growing team in the Telecommunications industry.

This is a fully office-based role (5 days per week). The ideal candidate thrives in an in-person, collaborative environment where you will proactively identify inefficiencies, surface insights, and drive impactful improvements across systems, processes, and customer journeys. You will play a critical role in helping scale efficiently while maintaining operational discipline, product quality, and customer experience excellence. Applicants will need at least 3 years’ experience in a similar role including process mapping, workflow design, and operational improvement.

• Minimum of 3 years’ experience as a Business Analyst or similar analytical role.

• Strong experience in process mapping, workflow design, and operational improvement.

• Proven ability to translate business needs into clear, structured documentation and requirements.

• Experience working within Agile development environments.

• Comfortable working full-time in an office-based setting.