Team Leader: Banking (Service Operations)

To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

• Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively.
• Accountable for ensuring seamless execution of day-to-day core processes.
• Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks.
• Ensure the team executes all duties in a timeous and efficient manner including KYC reviews, PEP reviews, and Annual Client Reviews.
• Manage the rejections/rework rates and ensure corrective measures are implemented to address issues.
• Deliver all Project related initiatives within area of accountability.
• Build strong relationships with both global and local internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure impeccable and timeous service levels.
• Liaise with various Business Units to achieve business objectives.
• Ensure that teams collaborate effectively to deliver a high level of client service.
• Escalation point for issues and queries within areas of accountability.
• Manage colleagues in area of responsibility to deliver against the operational plans and performance targets.
• Actively coach and develop team members.
• Drive staff engagement by acting as a role model for the organization’s values and behaviours.

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required).