Product Analyst - Transactional Banking

To take full responsibility for providing operational, analytical and tactical support across the Transactional Banking portfolio in Business Banking to enable effective strategy execution, change management, sales enablement and risk-compliant product management. This role will interlock with the Corporate & Investment Banking (CIB) Transactional Banking and Personal & Private Banking (PPB) teams, as well as Integrated Channels (IC), to leverage synergies and deliver client-centric transactional banking solutions for Business Banking clients.

• Support the product lifecycle of Transactional Banking products in Business Banking, including documentation, market scans, product enhancements and competitor analysis.
• Track business requirements for digital enhancements (product backlogs, requirements summaries based on feedback from Branch, Coverage and Clients) and define into the product Book of Work.
• Review procedure documents and forms.
• Document product rules across various channels.
• Prepare performance analysis (volume, revenue and utilisation trends), highlight improvement opportunities and run first-line analysis of product performance.
• Weekly/monthly deep dives into penetration by segment, sector and channel.
• Flag anomalies in client usage, digital adoption or transactional activity across regions and segments.
• Monitor sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to the direct manager on improvement opportunities.
• Participate in the design and execution of the regional and segment sales plan to ensure targets are delivered.
• Craft sales toolkits, product FAQs, use-case material and provide day-to-day commercial support to Relationship Managers and Product Specialists.
• Assist with training and learning material preparation, product roadshows and system demonstrations for key stakeholders.
• Maintain end-to-end tracking of client migration from manual and branch-based processes to digital channels (e.g. Connected Banking and Access).
• Reconcile branch lists and regional rollouts against the execution roadmap.
• Follow up with Coverage, Branch and Product Specialists on outstanding migrations, and log issues and resolutions.
• Embed and drive campaigns and provide feedback on key learnings.
• Review national competitor information and market trends on a regular basis and propose solutions to the direct manager to ensure that Business Banking offers competitive transactional banking products and solutions.
• Maintain compliance documentation and assist in governance processes for the IBFX portfolio (i.e. pricing tables, product risk committee papers).
• Drafting circulars and campaign communications targeted at clients and frontline teams.
• Support risk issue tracking, operational incidents review, audit readiness activities under guidance of the direct manager.
• Execute on the business unit’s Client Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
• Work closely with the direct manager to drive a focused client experience agenda that will help the region achieve its’ sales and after sales support objectives.
• Ensure smooth and effective migration and onboarding of new client relationships.
• Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the product portfolio.
• Adhere to Client Experience and service quality standards in line with Group Client Experience strategy.
• Implement improvement initiatives that will ensure high quality standards and client experience.
• Constantly keep abreast of the latest developments and trends with regard to client expectations and service.
• Ensure that all allocated complaints have been resolved within the allocated time frames as per the Treating Customers Fairly (TCF) principles.
• Accept primary responsibility for client satisfaction through excellent service by ensuring that GBS is the market leader in terms of turnaround times, pricing and value for money.
• Review risk and controls that exist in the product portfolio and own the adherence to controls.
• Embed legislation affecting product and portfolio procedures.
• Complete required compliance and other attestations.
• Complete attestations to testify to the adequacy of controls in the product portfolio on request.

• NQF level 7 qualification (Finance, Sales, Commerce) - preferred.
• (3) years’ experience in the financial services industry.