Commercial Growth Associate

As Ozow continues to scale, one of our biggest growth opportunities lies within our existing SME and long-tail merchant base. We are looking for a commercially minded Commercial Growth Associate to unlock this opportunity by increasing merchant activity, retention, product adoption and revenue through scalable, data-driven and AI-enabled growth initiatives.

• Collaborate cross-functionally with Commercial, Product, Marketing and Data teams to drive merchant growth initiatives.
• Take ownership of the SME and long-tail merchant segment performance.
• Influence stakeholders using data-driven insights to prioritise growth opportunities.
• Design and implement lifecycle programmes to improve merchant activation, engagement and retention.
• Identify growth opportunities across the merchant journey and deploy targeted interventions.
• Optimise onboarding-to-activation funnels to increase active merchant rates.
• Drive Gross Payment Value (GPV) growth across the SME merchant base.
• Increase revenue per merchant through targeted commercial initiatives.
• Improve transaction frequency and overall merchant performance.
• Develop and manage merchant segmentation strategies based on behaviour and value.
• Build and maintain merchant health scoring frameworks.
• Identify at-risk merchants and implement proactive retention strategies.
• Increase adoption of Ozow products across the merchant base.
• Identify upsell and cross-sell opportunities.
• Partner with Product and Marketing teams to drive feature awareness and usage.
• Design and implement scalable, automated growth programmes.
• Leverage AI tools to enhance merchant engagement and internal efficiency.
• Run structured experiments to test and optimise growth strategies.
• Ensure effective use of CRM, data tools and systems to support growth initiatives.

• 3–6 years experience in Growth, Commercial Operations, Revenue Operations, Lifecycle Marketing, Merchant Success, Customer Growth, Business Performance or Analytics.
• Experience working with SME or merchant portfolios at scale, using data to drive commercial decisions and executing measurable growth initiatives.
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty.
• Thrive in collaboration, embrace inclusion, and bring genuine curiosity for global cultures.
• Proactive individuals who take ownership, face challenges with grit, and push for excellence.