Senior Product Manager: Digital Product Innovation

Accountable for the strategic, commercial, and technical leadership of digital products, with a primary focus on mobile platforms and digital payments. The role owns the end‑to‑end product lifecycle, driving technology‑led innovation, commercial performance, and superior customer experience.

• Define and execute the digital product strategy and roadmap, with a strong emphasis on mobile‑first experiences and payment capabilities.
• Translate business strategy and customer needs into scalable, technology‑enabled product propositions.
• Own prioritisation and trade‑off decisions across customer experience, technical architecture, risk, and commercial outcomes.
• Provide senior product leadership across mobile platforms and digital payment technologies.
• Shape and drive technology‑led innovation, particularly in mobile journeys, payment experiences, and value‑added services.
• Partner closely with architecture and engineering teams, contributing meaningfully to platform design decisions and technology evolution.
• Act as a credible technology thought partner to senior stakeholders across payments, technology, and digital channels.
• Accountable for the commercial performance (P&L) of the digital product across the full product lifecycle.
• Ensure products deliver against revenue, cost, growth, and balance sheet objectives.
• Drive commercially viable technology and platform decisions, balancing innovation with sustainability and return on investment.
• Own the full product operating model underpinning mobile and payment products.
• Ensure the target customer experience is consistently delivered across channels.
• Drive end‑to‑end delivery of digital capabilities, ensuring strong adoption and measurable outcomes.
• Use platform telemetry, customer insights, and usage data to continuously optimise mobile and payment experiences.
• Champion continuous improvement, experimentation, and innovation within the digital product portfolio.
• Lead, coach, and inspire digital product teams with a strong technology and customer orientation.
• Build and maintain senior relationships across technology, payments, operations, risk, and channels.
• Influence executive‑level decisions through clear articulation of technology‑enabled product opportunities, risks, and trade‑offs.

• Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)