Branch Controller

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences.

Hello Future Branch Controller

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.

You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.

• Drive and monitor branch operations to achieve maximum effectiveness.
• Lead digital migration initiatives and actively influence customer adoption of electronic banking.
• Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
• Identify opportunities to grow the customer base with creditworthy and profitable customers.
• Focus on optimising service delivery processes to enhance customer satisfaction.
• Prevent wastage and continuously identify process improvements to reduce costs.
• Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• Experience: 4 – 5 years of experience in operations within a branch or similar environment
• Strong understanding of branch operations, audit processes, and risk management.
• Proven ability to drive operational effectiveness and support digital migration initiatives.
• Experience managing and coaching teams to achieve high performance.
• Ability to identify commercial growth opportunities and enhance customer satisfaction.