External Sales and Service Advisor OBR (TALENT POOL - Rustenburg)

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures.

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross-sell opportunities and strengthen client relationships.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customers to generate a sale.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones.
• Analyse competitor information and ensure active monitoring of market trends.
• Track, control, and influence sales activities to achieve previously determined sales targets.
• Manage own development to increase own competencies.

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination.
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.