A prominent South African financial institution is seeking a skilled Business Specialist to join its Private Banking & Advisory division. This role is pivotal in shaping and refining the operational landscape, ensuring that processes are not only efficient but also enhance the experience for both clients and employees. If you have a knack for identifying opportunities for improvement and a drive to implement impactful changes, this position offers a significant opportunity to contribute to a dynamic business environment.

About the Role

The Business Specialist will act as a key enabler for the Private Banking & Advisory business. Your primary focus will be on the strategic design, meticulous implementation, continuous optimisation, and robust governance of operational processes and business initiatives. This is a hands-on role where you will be instrumental in driving operational efficiencies, elevating client and employee satisfaction, and ensuring the seamless execution of critical business priorities across the Private Banking & Advisory sphere. You will be at the forefront of transforming how the business operates, making a tangible difference to its success.

Your responsibilities will span several key areas, each contributing to the overall enhancement of the business's operational framework:

• **Process Improvement and Operational Excellence:**
• Proactively identify, analyse, and refine business processes to boost operational effectiveness.
• Conduct thorough root cause analyses to pinpoint issues and implement lasting solutions.
• Champion and drive continuous improvement initiatives throughout various business units.
• Map, document, and re-engineer existing business processes and operating models.
• Monitor the performance and adoption of new processes and technologies post-implementation.

• **Business Enablement and Project Delivery:**
• Manage and coordinate a range of business initiatives, projects, and their implementation plans.
• Facilitate engaging stakeholder sessions to gather essential requirements and define effective business solutions.
• Ensure the successful delivery of projects, adhering strictly to agreed-upon scope, timelines, and quality benchmarks.
• Provide crucial support for change management and communication activities related to business initiatives.

• **Stakeholder Management and Collaboration:**
• Cultivate strong, collaborative relationships with diverse teams, including Private Banking, Wealth, Fiduciary, Operations, Technology, Risk, Compliance, and Product departments.
• Leverage your influence and collaborative skills to drive positive business outcomes.
• Present well-researched recommendations, findings, and progress updates to management.

• **Reporting and Business Insights:**
• Develop insightful management information and create effective reporting dashboards.
• Analyse operational trends, identify potential risks, and scrutinise performance metrics.
• Provide actionable insights and strategic recommendations to inform decision-making processes.

• **Governance, Risk, and Compliance:**
• Ensure strict adherence to established governance frameworks, policies, and all regulatory requirements.
• Identify potential operational risks and develop proactive mitigation plans.
• Support audit, risk, and compliance activities as and when required.

What They're Looking For

To excel in this role, candidates should possess a solid foundation in business operations and a proven track record in driving process improvements.

**Minimum Qualifications and Experience:**

• A Bachelor's Degree in fields such as Business Administration, Commerce, Finance, Banking, Economics, Industrial Psychology, or Operations Management (NQF Level 7).
• A minimum of 5 years of experience within the Banking, Financial Services, Wealth Management, Fiduciary, Operations, or Business Enablement sectors.
• Demonstrated experience in business process improvement, project implementation, stakeholder management, operational management, business analysis, and reporting/analytics.

**Preferred Qualifications and Experience:**

• A postgraduate qualification in Business, Management, Banking, Finance, Project Management, or Process Improvement.
• Professional certifications such as Lean Six Sigma, Business Process Management, or Project Management.
• Specific experience within Private Banking, Wealth Management, or Fiduciary Services.
• Exposure to process mapping, business transformation projects, and change management initiatives.

In South Africa, a Business Specialist role within a banking environment like this typically commands a competitive salary, often ranging significantly based on experience and the specific level of responsibility, but generally falls within the R450,000 to R750,000 per annum mark. Major banking groups like FNB (part of the FirstRand Group) are common employers for such positions, offering structured career paths. Opportunities for growth often lead into managerial roles within operations, business transformation, or specialized advisory functions.

Minimum Requirements

Qualifications

• Bachelor's Degree in:
  • Business Administration
  • Commerce
  • Finance
  • Banking
  • Economics
  • Industrial Psychology
  • Operations Management
  • Or related NQF 7 qualification

• Preferred Qualifications

• Postgraduate qualification in Business, Management, Banking, Finance, Project Management, or Process Improvement.
• Lean Six Sigma qualification.
• Business Process Management certification.
• Project Management certification

Experience Minimum:

• 5+ years' experience within Banking, Financial Services, Wealth Management, Fiduciary, Operations, or Business Enablement environments.
• Experience in:
  • Business process improvement
  • Project implementation
  • Stakeholder management
  • Operational management
  • Business analysis
  • Reporting and analytics

Preferred:

• Experience within:
  • Private Banking
  • Wealth Management
  • Fiduciary Services
  • Operations Management

Exposure to process mapping, business transformation, and change management initiatives.

• Business Process Mapping
• Process Improvement
• Root Cause Analysis
• Change Management
• Data Analysis & Reporting
• Stakeholder Management
• Risk Management
• Governance & Compliance
• Operational Excellence

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We look forward to engaging with you further. Apply now!

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.