Senior Manager - Customer Lifecycle Management

The Senior Manager - Customer Lifecycle Management, will effectively leverage customer data, collaboratively work with countries to optimize customer interactions, and deliver enhanced customer value consistently on a Pan-African Region (AR) basis. The capability serves as a centralized hub that focuses on customer centric strategies and ensures consistent practices across different countries.

• Collaborate with countries to deliver the Pan-AR portfolio customer, revenue and profit targets in line with overall AR PPB and BB MTP, STP and growth objectives.
• Integrate customer data from various sources across different countries and use advanced analytics techniques to gain insights into customer behavior, preferences, and needs.
• Collaborate with Marketing teams to develop strategies and toolkits to target specific customer segments with personalized offerings.
• Establish clear metrics and KPIs to measure the success of customer value management initiatives.
• Facilitate knowledge sharing and collaboration among teams across different countries.
• Collaborate with countries to build a team of skilled professionals with expertise in customer analytics, marketing, and technology.
• Foster a culture of continuous improvement by regularly evaluating the effectiveness of CLM strategies.

• Postgraduate Degrees and Professional Qualifications