Senior Business Analyst

The Senior Business Analyst plays a critical role in enabling Business Banking strategy by bridging business needs and technology delivery. The role partners with stakeholders across Business Banking, Technology, Risk, and Operations to analyse complex business challenges, define requirements, and drive solutions that improve client experience, operational efficiency, and growth.

• Lead end-to-end business analysis activities across large-scale Business Banking initiatives
• Partner with senior stakeholders to define business problems, opportunities, and outcomes
• Translate strategy into clear business cases, requirements, and delivery roadmaps
• Provide thought leadership on business analysis approaches and best practices
• Facilitate workshops, interviews, and stakeholder engagements to gather complex requirements
• Define, document, and manage functional and non-functional requirements
• Ensure traceability of requirements from concept through to delivery
• Drive alignment across business units, IT, and product teams
• Analyse and map current (“As-Is”) Business Banking processes and design improved (“To-Be”) states
• Identify opportunities for automation, digitisation, and operational improvement
• Support Lean, Agile, and continuous improvement initiatives across the bank
• Collaborate with Product Owners, Developers, Architects, and Project Managers
• Conduct gap analysis, impact assessments, and feasibility reviews
• Support testing phases (SIT, UAT), defect resolution, and implementation
• Build strong relationships across Business Banking, Technology, Risk, and Operations
• Act as a trusted advisor to senior stakeholders
• Facilitate alignment across cross-functional delivery teams
• Ensure alignment to Absa governance frameworks, risk policies, and regulatory requirements

• Bachelor’s Degree (Business, IT, Finance, or related) – essential
• Postgraduate qualification or BA certification (e.g. CBAP, Agile, Lean Six Sigma) – advantageous
• 7–10+ years’ Business Analysis experience (preferably in Financial Services / Business Banking)
• Proven experience working on complex transformation, digital, or data initiatives
• Strong understanding of Business Banking products, operations, and client segments