Sales Consultant

Liberty, a prominent financial services organisation, is seeking a driven and customer-focused Sales Consultant to join their team in Roodepoort, Gauteng. This is an exciting opportunity for an individual with a passion for sales and a commitment to delivering exceptional client experiences within the insurance sector.

About the Opportunity

As a Sales Consultant at Liberty, you will play a pivotal role in driving the sales of insurance products through well-defined campaigns. Your primary objective will be to foster strong customer relationships, convert leads into loyal clients, and consistently contribute to the achievement of sales targets. This role demands a proactive approach to sales, a keen understanding of customer needs, and an unwavering dedication to upholding compliance and regulatory standards, all while ensuring a seamless and positive client journey.

The responsibilities of a Sales Consultant are multifaceted and centred around proactive engagement and sales achievement. You will be instrumental in:

• **Driving Sales:** Actively participate in sales campaigns, focusing on the effective sale of insurance products to new and existing clients.
• **Lead Conversion:** Skillfully convert incoming leads into successful sales, employing persuasive techniques and a thorough understanding of the product offerings.
• **Customer Engagement:** Deliver high-quality customer interactions, building rapport and fostering long-term loyalty through excellent service.
• **Relationship Building:** Cultivate and maintain strong relationships with clients, understanding their evolving needs and offering tailored solutions.
• **Target Achievement:** Consistently work towards and exceed individual and team sales targets.
• **Compliance and Ethics:** Adhere strictly to all relevant compliance and regulatory requirements, ensuring ethical business practices at all times.
• **Process Management:** Effectively manage customer interactions across various communication channels, ensuring a cohesive client experience.
• **Product Knowledge:** Maintain an in-depth understanding of Liberty's insurance product suite, particularly in personal lines short-term insurance.

What They're Looking For

To excel in this role, candidates will need a combination of relevant qualifications, extensive experience, and strong behavioural and technical competencies. The ideal candidate will possess:

• **Educational Requirements:**
• A completed Matriculation certificate.
• An NQF 5 qualification.
• A relevant FAIS qualification, including RE5 and the required FAIS credits.
• **Experience:**
• A minimum of three years' experience in personal lines short-term insurance sales, with a proven track record in both inbound and outbound sales of motor and household insurance products.
• One to two years of experience within a contact centre sales environment.
• Demonstrated success in consistently achieving and exceeding sales targets.
• A history of successfully converting leads into sales and maintaining high conversion rates.
• Proven ability to operate within compliance frameworks while delivering excellent customer service.
• **Skills and Competencies:**
• **Behavioural:** A meticulous approach to work (Checking Things), a drive for continuous learning (Developing Expertise), strong organisational skills (Documenting Facts), adaptability to change (Embracing Change), and a thorough analytical mindset (Examining Information).
• **Technical:** Proficiency in application and submission verification, sound business administration skills, a solid understanding of financial acumen, and an awareness of financial and accounting controls.

This role is ideal for a results-oriented individual who thrives in a dynamic sales environment and is passionate about contributing to a leading financial services group's success.

In South Africa, sales consultant roles within the financial services sector, particularly in insurance, can offer competitive remuneration packages, often including a basic salary with attractive commission structures. Typical employers range from large established insurance companies and banking groups to smaller, specialised financial advisory firms. Career progression often involves moving into more senior sales roles, team leadership, or specialised advisory positions.

• Completed Matric
• NQF 5 FAIS Qualification
• RE5
• FAIS Credits

Experience

• Minimum of 3 years' experience in personal lines short-term insurance sales, with a strong focus on both inbound and outbound sales of motor and household insurance products.
• 1 to 2 years' experience within an contact centre sales environment.
• Demonstrated track record of achieving and exceeding sales targets, converting leads into successful sales, and maintaining high conversion rates.
• Proven ability to adhere to compliance and regulatory requirements while delivering exceptional customer service.
• Experience in managing customer interactions across multiple channels and building strong client relationships

Behavioural Competencies

• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information

Technical Competencies

• Application & Submission Verification (Business Banking)
• Business Administration Skills
• Financial Acumen
• Financial and Accounting Control
• Financial Management (Financial)