Lead / Senior Manager Fiber Customer Activation and Service provisioning (m/w/d)

Leading the Charge in Fiber Optic Service Delivery

OXG Glasfaser GmbH, a forward-thinking player in the fibre optic expansion sector, is seeking a seasoned leader to spearhead the establishment and management of its customer activation and service provisioning division. This pivotal role will be instrumental in ensuring seamless connectivity for new customers in recently developed FTTH (Fibre to the Home) areas. The successful candidate will be tasked with building and guiding a new department within OXG's technical operations, focusing on the critical phase of bringing fibre services online for end-users.

Your Role in Shaping the Customer Experience

As the lead for Fiber Customer Activation and Service Provisioning, you will be at the forefront of customer onboarding. This involves directly managing field technicians, ensuring their adherence to OXG's established protocols for in-house fibre installations and activations. A significant aspect of your responsibility will be collaborating with colleagues in network engineering (NE3 and NE4) to prioritise and execute network expansion efforts, including both initial deployments and densification projects.

A key outcome of your leadership will be the development and implementation of lean, efficient reporting structures. These systems should provide real-time visibility into all customer interactions, allowing for proactive issue resolution and service monitoring. Beyond day-to-day operations, you will foster a culture of continuous improvement within your team, driving the ongoing enhancement of processes to optimise performance and customer satisfaction.

What You Bring to the Table

OXG Glasfaser is looking for an individual with a strong track record in fibre optic infrastructure, specifically within customer activation and troubleshooting. A solid understanding of FTTX roll-outs and telecommunications project management is essential. You should have demonstrable experience in successfully steering and coordinating complex infrastructure projects.

A relevant educational background is preferred, such as a completed degree in a technical or commercial field. Alternatively, a technical vocational training qualification within the telecommunications sector, particularly in fixed-line networks, would be considered. Crucially, you will possess extensive professional experience with infrastructure projects or similar large-scale roll-outs.

Excellent communication skills are paramount, coupled with a sharp intellect and the ability to grasp new concepts quickly. Fluency in both German and English is a requirement for this role. A valid Class B driver's licence and a willingness to travel within the expansion regions and to Düsseldorf are also necessary.

--- In South Africa, leadership roles in telecommunications infrastructure, particularly in fibre deployment, often command competitive salaries reflecting the technical expertise and project management skills required. Companies involved in fibre expansion, from network providers to installation specialists, frequently seek individuals with this profile. Career progression can lead to broader management responsibilities within network operations, project delivery, or even strategic planning for future network development.

• Du hast bereits einschlägige Berufserfahrung im Bereich Glasfaserausbau, insbesondere in der Kundenerschaltung und Fehlerbehebung.
• Du hast ein abgeschlossenes Studium im technischen oder kaufmännischen Bereich, alternativ eine Ausbildung im TK-Sektor im technischen Bereich (Festnetz).
• Du hast langjährige Berufserfahrung mit Infrastruktur-Projekten oder vergleichbaren Roll-Outs (FTTX).
• Du hast bereits erfolgreich Telekommunikationsprojekte gesteuert und koordiniert und bringst eine große Erfahrung im Projektmanagement mit.
• Du verfügst über exzellente Deutsch- und Englischkenntnisse.
• Du bringst eine hohe Auffassungsgabe und starke Kommunikationsfähigkeit mit.
• Du besitzt einen Führerschein Klasse B und bringst Reisebereitschaft in der Ausbauregion und nach Düsseldorf mit.