(Senior) Projekt- und Prozessmanager Customer Activation (m/w/d)

OXG Glasfaser GmbH, a dedicated player in the expansion of fibre optic infrastructure and a provider of innovative customer activation solutions, is seeking a skilled (Senior) Project and Process Manager for Customer Activation. This role is pivotal in shaping and optimising the company's operational framework, directly contributing to the success of their customer activation initiatives. You will be instrumental in building robust and streamlined processes, working collaboratively across various departments to ensure the company's strategic objectives are met effectively.

About the Role

As a (Senior) Project and Process Manager, you will be a key figure within the customer activation domain. You'll operate closely with the Head of Customer Activation, translating business needs into actionable process improvements and project plans. Your responsibilities will extend to aligning cross-functional teams, including those from network expansion (NE3, NE4) and product management, to foster a culture of efficiency and continuous improvement. A significant part of your function will involve acting as a central point of contact for IT-related demands, specifically concerning ticket and field service systems, ensuring these platforms adequately support customer activation processes.

This position offers a dynamic range of responsibilities focused on enhancing customer activation performance and scalability. Your core duties will include:

• **Process Development and Optimisation:** Design, implement, and refine lean and efficient processes in collaboration with network expansion teams and product management. This involves identifying bottlenecks, proposing solutions, and driving the adoption of best practices.
• **IT Demand Management:** Serve as the primary liaison for IT-related requests concerning customer activation systems, including ticketing and field service platforms. You will manage the intake and prioritisation of these demands to ensure IT resources are aligned with business needs.
• **Performance Analysis and Reporting:** Develop and deliver comprehensive analyses and reports on customer connection activities and their overall performance. This data will be crucial for identifying trends, measuring success, and informing strategic decisions.
• **Partner Network Scalability:** Work in tandem with the procurement and partner management departments to ensure a scalable and effective partner base is established and maintained. This includes contributing to the selection and onboarding of partners crucial for customer activation.

What They're Looking For

OXG Glasfaser GmbH is looking for a candidate with a strong background in telecommunications infrastructure, particularly in customer connection and troubleshooting. Essential qualifications and experience include:

• **Educational Background:** A completed university degree in a technical or commercial field, or a vocational qualification within the telecommunications sector.
• **Project Management Experience:** Extensive experience in managing infrastructure projects or comparable roll-out initiatives, with a proven track record in telecommunications projects.
• **Customer Activation Expertise:** Demonstrated experience in the connection and provisioning of end customers, coupled with a solid understanding of the associated processes and challenges.
• **Analytical and Communication Skills:** A high capacity for understanding complex issues and strong communication abilities to effectively liaise with diverse stakeholders.
• **Language Proficiency:** Excellent command of both German and English, enabling seamless communication in a multinational environment.
• **Fibre Optic Experience:** Prior experience within the fibre optic expansion sector, particularly concerning customer activation and fault resolution.

In South Africa, roles involving project and process management within the telecommunications and infrastructure sectors are in demand, especially with the ongoing expansion of fibre networks. Depending on the company size and the specific scope of responsibilities, such positions can offer competitive remuneration. Typically, organisations involved in large-scale infrastructure roll-outs, including fibre network providers and telecommunications companies, would be potential employers. Career progression often leads to more senior management roles or specialisation in areas like process re-engineering, operational efficiency, or strategic project leadership.

• Berufserfahrung im Bereich Glasfaserausbau, insbesondere in der Kundenerschaltung und Fehlerbehebung.
• Abgeschlossenes Studium im technischen oder kaufmännischen Bereich oder Ausbildung im TK-Sektor.
• Langjährige Erfahrung mit Infrastruktur-Projekten oder vergleichbaren Roll-Outs (FTTX).
• Erfahrung in der Anschaltung und Provisionierung von Endkunden.
• Erfolgreich gesteuerte Telekommunikationsprojekte und umfangreiche Projektmanagement-Erfahrung.
• Hohe Auffassungsgabe und starke Kommunikationsfähigkeit.
• Exzellente Deutsch- und Englischkenntnisse.