IT Support - Cape Town Distribution Centre

Takealot.com, a prominent figure in South Africa's e-commerce landscape, is actively seeking a skilled and proactive IT Support professional to join their team at their Cape Town Distribution Centre. This role is integral to ensuring the smooth operation of the technology that underpins a massive online retail platform, serving millions of customers. If you thrive in a dynamic, high-volume environment and are eager to contribute to a rapidly expanding organisation, this opportunity offers significant scope for professional development and career progression within the Takealot Group, which also encompasses Mr D and TFS.

About the role

The primary focus of this position is to provide comprehensive on-site IT support within the bustling environment of the Cape Town Distribution Centre. You will be the go-to person for a wide range of technical issues, ensuring that staff can operate efficiently and without interruption. This role requires a hands-on approach, dealing directly with hardware and software to resolve problems quickly and effectively. Beyond day-to-day support, you'll also collaborate with system engineers, acting as their on-site technical liaison, and be instrumental in maintaining the integrity and functionality of the IT infrastructure.

Your daily responsibilities will encompass a broad spectrum of IT support tasks, designed to keep the distribution centre running at peak performance. This includes:

• **Ticket Resolution:** Efficiently addressing and resolving IT support tickets logged via help desk software, prioritising and managing your workload effectively.
• **Hardware Management:** Troubleshooting, repairing, and replacing essential IT equipment such as computers, monitors, printers, scanners, and other peripherals.
• **System Assistance:** Providing essential "smart hands" support for system engineers, assisting with installations, configurations, and maintenance tasks.
• **Software Deployment:** Installing, configuring, and managing various PC software applications, ensuring they are up-to-date and functioning correctly.
• **Equipment Maintenance:** Conducting regular maintenance, cleaning, and testing of IT equipment and peripherals to prevent future issues.
• **Asset Management:** Undertaking asset tagging and management to maintain an accurate inventory of IT assets.
• **User Support:** Performing essential user account management tasks, including password resets in Active Directory and Google Workspace.
• **Troubleshooting:** Delivering comprehensive troubleshooting and support for all IT equipment and software used within the distribution centre.
• **System Updates:** Executing OS re-imaging and software installations as required to maintain system standards.
• **Documentation:** Creating and maintaining IT procedure documentation for internal reference and training purposes.
• **Vendor Liaison:** Managing relationships with external vendors for equipment support, repairs, and installations.
• **On-Call Availability:** Being prepared to participate in standby duties as part of the job requirements when necessary.

What they're looking for

The ideal candidate will possess a strong technical foundation and a proven track record in IT support. While a formal qualification is advantageous, extensive practical experience will also be considered. Specifically, employers will be looking for:

• A Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or a related field, coupled with a minimum of three years of dedicated IT support experience.
• Alternatively, candidates with at least six years of relevant IT support experience, without the formal qualification, will be considered.
• Possession of IT certifications such as A+, N+, or MCSA is highly desirable.
• Demonstrated advanced troubleshooting skills across various IT domains.
• Proficiency in advanced troubleshooting of Windows Operating Systems.
• Solid knowledge and experience with Apple Mac hardware and software.
• Proven experience in desktop support and troubleshooting methodologies.
• A strong understanding of wireless networks, network printer setup, and Local Area Networks (LANs).
• Previous experience working within industrial or distribution centre environments would be a significant advantage.
• Familiarity with specific devices commonly used in logistics, such as Honeywell, Zebra, and Newland Android devices, is beneficial.

This IT Support role at Takealot offers a compelling opportunity to work within a leading South African e-commerce enterprise. In a country like South Africa, IT Support professionals in distribution or logistics environments are crucial for operational continuity. While salaries vary based on experience and specific responsibilities, roles of this nature can typically range from R18,000 to R30,000 per month, with potential for growth. Takealot is known for promoting from within, offering clear career pathways for dedicated individuals looking to expand their expertise within a growing group of companies.

• Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field with a minimum of 3 years experience in IT Support
• If no higher certificate, equivalent experience of at least 6 years of IT Support is required
• A+, N+, MCSA certifications
• Advanced troubleshooting skills
• Advanced knowledge of Windows Operating Systems
• Advanced knowledge of Apple Mac Hardware and Software
• Experience in desktop support and troubleshooting
• Advanced understanding of wireless networks, networking printers, and LANs
• Experience in industrial environments is beneficial
• Experience with Honeywell, Zebra, Newland Android devices is beneficial