Commercial Client Care Advisor

About the Opportunity

OUTsurance, a prominent player in the South African insurance landscape for nearly three decades, is seeking a dedicated Commercial Client Care Advisor to join their Business Client Care Department. This role is based in Centurion, Gauteng. If you're passionate about delivering exceptional customer service and possess a knack for sales within a dynamic, client-centric environment, this position could be your next career move. OUTsurance, recognised as a Top Employer in South Africa since 2022, prides itself on blending innovative, digitally advanced solutions with a strong foundation of human values, fostering a work environment where employees can truly "get something OUT."

As a Commercial Client Care Advisor, your primary responsibility will be to serve existing clients within the business segment. This involves a dual focus: addressing incoming queries and complaints with professionalism and efficiency, while also identifying opportunities to upsell relevant products and services. You will be expected to handle client interactions with a high degree of attention to detail, ensuring that all service actions are executed competently and in a manner that upholds OUTsurance's commitment to "Awesome Service." This role requires a proactive approach to client relationship management, aiming to enhance client satisfaction and retention through effective communication and problem-solving.

Key responsibilities will include:

• Servicing inbound calls from existing business clients.
• Managing and resolving client queries and complaints with professionalism and efficiency.
• Identifying and acting upon opportunities to upsell existing policies and introduce new solutions.
• Maintaining a high standard of client service and interaction.
• Ensuring all client-related administrative tasks are completed accurately and promptly.
• Collaborating with team members to achieve departmental goals and contribute to a positive work environment.

What They're Looking For

OUTsurance is looking for individuals who not only meet the technical requirements but also align with their core values: Awesome Service, Dynamic, Honest, Human, Passionate, and Recognition. A proven track record in both sales and customer service is essential, with prior experience in a call centre environment, particularly in a sales or client retention capacity, being highly advantageous. The ideal candidate will be results-oriented, possessing strong selling, negotiation, and influencing skills.

Essential qualifications and attributes include:

• A minimum Matriculation qualification or equivalent.
• FAIS accreditation (RE and Full Qualification) is essential for those with prior experience in the financial industry before December 2010. Preference will be given to applicants with completed RE5 exams.
• Completion of business product training is a prerequisite.
• Extensive sales experience.
• Previous call centre experience, preferably within a sales or retention environment.
• Resilience and a tolerance for stress.
• A strong sense of initiative and a deadline-driven work ethic.
• Excellent interpersonal, communication, and administrative skills.
• The ability to plan and manage work effectively.
• A passion for the job and enthusiasm for the company.
• A collaborative and team-oriented approach.
• Strong judgment and problem-solving capabilities.
• Adaptability and integrity in all dealings.
• Ambition, motivation, and a driven mindset.

OUTsurance is committed to Employment Equity and will give preference to individuals who meet the job requirements and fall within the designated groups.

In South Africa, roles like this within established insurance companies typically offer competitive remuneration packages, often including a basic salary plus commission or performance bonuses. The insurance sector in South Africa offers numerous avenues for career progression, from client service and sales roles to more specialised underwriting, claims management, or leadership positions within larger organisations like OUTsurance.

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial industry prior to December 2010, preference will be given to applicants with their FAIS Exams (RE5) completed
• Must have complete business product training