Commercial Inbound Sales Advisor

OUTsurance, a prominent name in the South African insurance landscape, is seeking a motivated Commercial Inbound Sales Advisor to join their dynamic team in Centurion, Gauteng. With a legacy of innovation spanning 28 years, OUTsurance is dedicated to crafting cutting-edge, digitally advanced insurance solutions while upholding strong human values. Voted a Top Employer in South Africa since 2022, the company fosters an environment where employees can thrive, grow, and embrace the "something OUT" philosophy. This is an exciting opportunity for individuals who possess a passion for sales, a commitment to exceptional customer service, and a desire to contribute to a forward-thinking organisation.

About the role

As a Commercial Inbound Sales Advisor, your primary focus will be on driving new business by expertly engaging with potential clients. You will be instrumental in understanding their unique insurance needs and subsequently offering tailored commercial insurance solutions. Beyond the sales aspect, a significant part of this role involves delivering outstanding customer service, consistently meeting sales objectives, and ensuring all interactions and transactions adhere strictly to OUTsurance's high standards, compliance regulations, and core values. The ideal candidate will be a goal-oriented individual with a knack for building rapport and providing expert advice.

Your responsibilities will encompass a range of critical sales and customer engagement activities. You will be tasked with:

• Proactively generating new business leads and converting them into valuable clients.
• Conducting thorough needs analyses with prospective customers to identify specific commercial insurance requirements.
• Presenting and recommending appropriate insurance products and solutions that best match client needs.
• Achieving and exceeding set sales targets and key performance indicators (KPIs), which include sales conversion rates and gross written premium (GWP) generated.
• Driving product penetration and cross-selling opportunities to maximise value for both the client and the company.
• Maintaining a high standard of call quality and customer interaction.
• Ensuring all sales activities are conducted with a strong emphasis on compliance and ethical conduct.
• Providing a consistently positive and helpful customer experience, contributing to positive customer satisfaction outcomes.
• Multitasking effectively in a fast-paced sales environment.

What they're looking for

OUTsurance is searching for driven, resilient, and exceptionally communicatve individuals. The successful candidate will demonstrate strong sales acumen and a genuine customer-centric approach. Essential requirements and desirable attributes include:

• A minimum of a Matric or equivalent qualification.
• Proficiency in sales and negotiation, with a proven ability to close deals.
• A deep understanding of the importance of excellent customer service and the ability to build strong client relationships.
• Exceptional communication and interpersonal skills, allowing for clear and persuasive interaction.
• The resilience to handle pressure and setbacks, maintaining a positive attitude.
• A results-driven mindset with a clear focus on achieving targets.
• Effective problem-solving and decision-making capabilities.
• Meticulous attention to detail and a commitment to accuracy in all aspects of the role.
• The ability to work collaboratively as a team player.
• Adaptability and a proactive willingness to learn and develop new skills.
• Demonstrated honesty, integrity, and a passion for delivering outstanding service.
• A strong sense of ownership and accountability for personal and team results.
• Professionalsim and respect in all interactions with customers and colleagues.

While not strictly mandatory, 3 years of experience in commercial insurance sales would be a significant advantage. For individuals with prior experience in the financial services sector before December 2010, relevant FAIS accreditation (including RE and Full Qualification) is required. Preference will be given to candidates from designated groups in line with OUTsurance's Employment Equity commitments.

In South Africa, roles like this, especially within established financial services institutions such as OUTsurance, often offer competitive remuneration packages. While specific figures vary greatly, you could expect a base salary coupled with performance-based incentives. Career progression within OUTsurance can lead into more senior sales roles, team leadership, or specialise fields within the insurance industry.

• Matric or matric equivalent – Minimum requirement
• FAIS accreditation (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010.
• 3 years commercial insurance sales experience – advantageous

This role is ideal for individuals who enjoy engaging with customers, achieving sales targets, and helping businesses protect what matters most through appropriate insurance solutions.