Claims Team Leader – Short-Term Insurance (Motor, Non-Motor & HOC)

The Claims Team Leader will lead a team of dedicated Claims employees to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer. You will ensure accurate and efficient claims handling in line with company policies, procedures, and regulatory requirements.

• Oversee the end-to-end claims process across Motor, Non-Motor, and Household Contents (HOC) portfolios.
• Monitor team performance through KPIs, ensuring productivity, turnaround time, and customer service excellence.
• Provide coaching, training, and ongoing development to enhance technical and soft skills within the team.
• Manage escalations, complex claims, and customer complaints, ensuring timely resolution.
• Conduct regular quality assurance checks and implement continuous improvement initiatives.
• Collaborate with internal stakeholders (underwriting, legal, assessors) to resolve claims efficiently.

• Minimum 5–7 years’ experience in short-term insurance claims.
• At least 2–3 years’ experience in a team leader / supervisory role.
• Higher Diplomas in Business, Commerce, and Management Studies (Required).