Relationship Manager Mining, Energy and Infrastructure

To originate business and identify opportunities to cross-sell for FNB and the broader First Rand Group in line with shareholders strategic objectives. Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

• Develop and implement a comprehensive business strategy for the sector aligning with the bank overall goals and objectives.
• Build strong, long-term relationships with key clients and decision-makers in the Mining, energy and infrastructure sectors.
• Manage and grow the client base by identifying new opportunities and increase the wallet share of the existing clients.
• Together with credit analyst conduct annual review of borrowing customers (and interim review if customer circumstances risk dictate).
• Determine the key messages, e.g. agreed service standards, and negotiate pricing, relationship team contact points and new product using the most appropriate means of communicating them to customers.
• Deal with and find solutions to all customer complaints.
• Determine the products that are most effective in meeting customers' needs.
• Plan and co-ordinate marketing approaches for new business and actively develop existing relationships.
• Monitor and ensure adherence to risk service standards.
• Work closely with cross functional teams, including risk, IBD, RMB sector heads to ensure seamless execution of transactions.

• Bachelor’s degree in relevant field such as Mining Engineering, Geology, Finance, Economics or Business Administration.
• Master’s Degree in related fields e.g. Business, Commerce, Resource management etc.
• Professional Qualification or equivalent.
• Minimum of 7 years’ experience in relationship management.
• Proven track record of success in a similar role.
• Strong knowledge of the Mining and Energy industry trends, challenges, and opportunities.