Product Owner (CPT Hybrid)

ENVIRONMENT:

HELP accelerate a pipeline of impactful product improvements, serving as the bridge between strategic product vision and day-to-day delivery as the next Product Owner sought by a rapidly growing UK-based Next-gen Telco/VoIP Provider. You'll own the backlog, write clear and actionable user stories, and ensure the team always has the right work ready to build. You'll be embedded in an Agile squad, responsible for sprint-level outcomes and maintaining a healthy flow of work from discovery to delivery. Applicants will need 3 years’ experience in a similar role with a strong command of Agile frameworks (Scrum, Kanban) and backlog management best practices and the proven ability to write high-quality user stories and acceptance criteria that reduce ambiguity and rework. You will also have to be proficient with tools such as Jira, Confluence and Linear.

DUTIES:

• Maintain a well-ordered backlog with a clear distinction between items ready for development and those still in discovery or refinement.
• Write clear, well-structured user stories, and requirements.
• Collaborate daily with Engineering and QA to ensure stories are understood, delivered correctly, and meet quality standards.
• Facilitate story workshops, backlog grooming sessions and cross-functional workshops.
• Act as the primary point of contact for the Development team on scope and requirements questions.
• Independently decompose roadmap initiatives into well-structured, delivery-ready backlog items, presenting these to the Head of Product for review and strategic alignment.
• Validate delivered features against acceptance criteria and business requirements before sign-off.
• Gather and synthesise input from stakeholders across Sales, Support, Operations, and Finance to inform backlog decisions.
• Identify and escalate blockers, dependencies, and risks to delivery.
• Monitor sprint velocity and help the team continuously improve delivery predictability.
• Contribute to improving documentation across product specs, internal tooling, and key business processes.

REQUIREMENTS:

• Minimum 3 years' experience as a Product Owner or in a similar delivery-focused product role.
• Strong command of Agile frameworks (Scrum, Kanban) and backlog management best practices.
• Proven ability to write high-quality user stories and acceptance criteria that reduce ambiguity and rework.
• Experience working closely with Software Engineering teams in a fast-paced environment.
• Familiarity with product and project management tools (e.g., Jira, Confluence, Linear).
• Experience in SaaS, telecoms, or a subscription-based business is a plus.

ATTRIBUTES:

• Excellent communication and stakeholder management skills — comfortable working with both technical and non-technical audiences.
• Analytical and detail-oriented, with a strong sense of prioritisation.

Desired Skills:

• Confluence
• Jira
• Marketing
• Product Knowledge
• Scrum

About The Employer:

A rapidly growing UK-based Next-gen Telco/VoIP Provider