Business Analyst (Supply Chain Systems)

a leading South African value retailer, specializing in affordable fashion, footwear, and essentials for families, with a strong focus on children and women's wear, is seeking a Business Analyst who will be a critical link between the business, Pepkor IT, and external vendors translating strategic objectives into optimal business processes and system functionality.

• Requirements & Solution Design: Assess, define, and translate user change requests into commercially viable technical solutions within the strategic framework.

• Stakeholder Management: Act as the primary interface between business units and IT suppliers to manage expectations and project delivery.

• Process Engineering: Collaborate with Supply Chain Engineers to ensure system solutions (Pick & Pack) align with warehouse layouts and operational flows.

• Support & Maintenance: Provide high-level support to internal users, managing incident resolution and liaising with developers to fix system issues.

• Testing & QA: Coordinate and execute UAT (User Acceptance Testing) and quality assurance for the Website, PIM, and Pick & Pack apps.

• Training & Documentation: Develop detailed system documentation and SOPs; conduct workshops to build a high-performing "Super User" culture.

• Education: Degree or Diploma in Supply Chain, Logistics, Information Systems, or Business Analysis.