IT Support - Cape Town Head Office

Takealot Group, a prominent player in the South African e-commerce landscape, is on the lookout for a dedicated IT Support professional to join their dynamic Head Office team in Cape Town. This is a full-time, on-site position, offering a challenging and rewarding environment within a rapidly expanding organisation. If you thrive on solving complex technical puzzles and are passionate about ensuring seamless IT operations, this opportunity within a company serving millions of shoppers could be your next career milestone.

About the Role

This position is centred around providing comprehensive, hands-on IT support to the Takealot Group's Head Office staff. You will be the go-to person for a wide range of technical issues, ensuring that the internal team has the reliable IT infrastructure they need to keep the nation's favourite online retailer running smoothly. The role demands a proactive approach, excellent problem-solving skills, and the ability to manage multiple tasks efficiently in a fast-paced setting. You’ll be integral to maintaining the productivity of a diverse user base.

Your daily responsibilities will encompass a broad spectrum of IT support functions. This includes:

• Responding to and resolving IT support tickets logged via the help desk system, ensuring timely and effective solutions.
• Diagnosing, troubleshooting, and replacing various hardware components, including computers, monitors, printers, and scanners.
• Providing "smart hands" assistance to system engineers, which may involve physical interventions with IT infrastructure.
• Installing, configuring, patching, and managing PC software to ensure optimal performance and security.
• Conducting regular maintenance, cleaning, and testing of IT equipment and peripherals.
• Managing IT asset tagging and maintaining accurate asset records.
• Performing essential user account management tasks, such as password resets, within Active Directory and Google Workspace.
• Offering robust troubleshooting and support for all assigned IT equipment and software applications.
• Conducting OS re-imaging and software installations as needed to maintain system integrity.
• Ensuring that users' data backup requirements are consistently met.
• Supporting site video conferencing and A/V equipment.
• Installing patch cabling for essential network components like phones, servers, and switches.
• Documenting IT procedures and guidelines for internal use and knowledge sharing.
• Managing vendor relationships for equipment support, maintenance, and installation services.

What They're Looking For

To excel in this role, candidates should possess a strong foundation in IT support coupled with practical experience. The ideal applicant will have:

• A Higher Certificate or Advanced National Certificate in IT/Computing or a closely related field, along with a minimum of three years of dedicated IT support experience.
• Alternatively, if formal qualifications are absent, a minimum of six years of relevant IT support experience will be considered.
• Industry-recognised certifications such as A+, N+, or MCSA are highly advantageous.
• Demonstrated advanced troubleshooting skills across various IT domains.
• In-depth knowledge of Windows Operating Systems and proficiency in supporting Apple Mac hardware.
• Expertise in Microsoft Office Applications.
• Proven experience in desktop support and effective troubleshooting methodologies.
• A solid understanding of wireless networks, network printer setup, and Local Area Networks (LANs).
• Familiarity with fundamental network security principles.
• Experience supporting users in industrial environments is considered beneficial.
• Previous exposure to devices such as Honeywell, Zebra, and Newland Android devices would be a plus.
• Crucially, ownership of reliable personal transport is essential for this on-site role.

In the South African context, IT Support roles at this level, particularly within established e-commerce companies like Takealot, typically command competitive salaries reflecting the skills and responsibilities involved. While specific figures vary, experienced professionals can expect remuneration that aligns with market rates for similar positions in major urban centres like Cape Town. The Takealot Group is known for fostering internal growth, presenting a clear career progression path for motivated individuals within its expanding operations. Common employers for such roles include a wide range of businesses, from retail and logistics to finance and technology, all of whom rely on skilled IT support to maintain operational efficiency.

• Higher Certificate or Advanced National Certificate in IT/Computing or related field and a minimum of 3 years experience in IT Support
• If no formal qualification, minimum 6 years of IT Support experience
• A+, N+, MCSA certifications
• Advanced troubleshooting skills
• Advanced knowledge of Windows Operating Systems and Apple Mac Hardware
• Advanced knowledge of Microsoft Office Applications
• Experience in desktop support and troubleshooting
• Understanding of wireless networks, networking printers, and LANs
• Understanding of network security
• Experience in industrial environments is beneficial
• Experience with Honeywell, Zebra, Newland Android devices is beneficial