Agile ART Enablement & Flow Coach

IT Agile Coach N.B: Must have led multiple teams, mature and the ability to manage large areas and communicate to a very strong leadership team * Must have coaching exp (release management etc.) * Mature & experienced * Has coached or work at scale - not just 1 or 2 teams A) Core Skills Systems thinking and flow optimisation * Proven experience analysing end‑to‑end delivery systems. * Strong understanding of flow efficiency vs utilisation, WIP limits, queues, batching, and decision latency. * Hands‑on experience with value stream mapping and improvement experimentation. * Demonstrated improvement in lead time, predictability, throughput, or WIP health across multiple teams. ART / Multi‑team delivery experience * Experience operating in large, multi‑team delivery environments. * Comfortable working across Product, Engineering, QA, Architecture, and Leadership. * Clear judgement on where team‑level coaching ends and system‑level enablement begins. Facilitation and influence without authority * Expert facilitation of complex, cross‑role workshops. * Ability to surface conflict safely and convert discussions into decisions and action. * Strong presence with senior leaders and technical stakeholders. Psychological safety and change leadership * Practical experience improving psychological safety across teams or organisations. * Comfortable coaching leaders, not only teams. * Able to identify and address fear‑based behaviours and low‑trust environments. Data, tooling, and metrics * Strong delivery data literacy across flow metrics and variability. * Advanced working knowledge of Jira, Target Process, or equivalent. * Ability to design dashboards and usage patterns that support decision‑making. Practical AI Enablement * Experience embedding AI into delivery workflows. * Understanding of governance, guardrails, and adoption patterns versus AI theatre. * Focus on enablement, not solution ownership.

Relational (soft) Skills (Required) * High emotional intelligence and strong conflict navigation capability * Coaching mindset with the confidence to challenge constructively * Strong synthesis and structured communication skills * Ability to influence without authority and align diverse stakeholders * Comfort operating in ambiguity and complexity Strongly Preferred * Engineering or technical delivery background * Experience in large digital commerce or platform environments * Operational excellence or constraint theory exposure * SAFe SPC, RTE, or senior Scrum Master experience * Proven track record improving delivery systems at scale B) Qualifications Essential Agile certification, ideally one or more of: * SAFe Program Consultant (SPC) * Certified Scrum Master (CSM) * Professional Scrum Master (PSM) * PMI Agile Certified Practitioner (PMI‑ACP) * Formal change management experience (practical application, not theoretical exposure). Essential Experience * 6+ years’ experience in a senior Agile Coaching / system‑level enablement role, with demonstrated impact across: IT delivery teams/Business stakeholders/People managers and senior leaders * Deep, hands‑on experience across multiple agile frameworks, including: SAFe/Scrum/Kanban/XP/Lean/Design Thinking/DevOps * Proven ability to drive change at scale, beyond team‑level coaching, influencing: Multi‑team / ART‑level systems/Leadership behaviours/Delivery decision environments Preferred Experience * Operating in large, complex, multi‑team delivery environments, * Demonstrated success improving delivery system outcomes * Experience coaching leaders, not only teams, especially in Psychological safety/Conflict handling * Advanced practical experience with delivery tooling, such as Jira/Targetprocess/Or equivalent ART‑level tooling * Experience embedding AI into delivery workflows Desired * Degree or Diploma in Computer Science/Information Technology/Or a closely related field Beneficial Experience * Experience in a retail IT environment * Engineering or technical delivery background