Junior Integration and Enablement Associate

The fintech landscape is continuously evolving, and companies like Ozow are at the forefront, simplifying digital payments across South Africa and beyond. As they grow, Ozow seeks to expand its team with individuals eager to contribute to the smooth operation of their payment solutions for small and medium-sized enterprises (SMEs). This particular opening is for a Junior Integration and Enablement Associate, a role designed to provide essential support in getting merchants set up and ensuring their systems run without a hitch.

About the Role

This position is an excellent entry point for individuals looking to build a solid foundation in the technical aspects of digital payments. You will be instrumental in the onboarding and ongoing support of Ozow's SME merchant base. The core of your work will involve performing straightforward integrations, keeping a close eye on the performance of existing merchant connections, and troubleshooting any integration or configuration challenges that arise for these businesses. It’s a role that demands a keen eye for detail and a methodical approach to problem-solving.

Your day-to-day responsibilities will be varied but centred around the technical well-being of merchant integrations:

• **Monitoring and Triage:** You'll regularly review reports that flag potential integration issues or configuration errors among merchants. This includes actively monitoring system and integration alerts, assessing their urgency, and understanding their potential impact on business operations.
• **Problem Resolution:** When issues are identified, you'll be tasked with reconfiguring merchant integration settings where necessary. For more complex or persistent problems, you will escalate them to senior team members, ensuring a seamless handover.
• **Record Keeping:** Maintaining accurate logs of all identified issues, the steps taken to resolve them, and the final outcomes is crucial. This documentation helps in understanding trends and improving processes.
• **End-to-End Ownership:** While you'll be starting as a junior, the goal is for you to take ownership of the integration lifecycle for a segment of Ozow's SME merchants. This means diagnosing and resolving integration problems from start to finish.
• **Support and Communication:** You will act as a key point of contact, providing support to SME merchants directly and collaborating with Activations Specialists to ensure a smooth merchant journey.
• **Process Improvement:** By logging recurring technical issues, you will contribute valuable insights that can lead to improvements in Ozow's integration processes and documentation.
• **Documentation Maintenance:** Keeping integration documentation and internal playbooks current is essential for the entire team's efficiency and knowledge sharing.

What They're Looking For

Ozow is seeking candidates who possess a combination of technical aptitude and a proactive mindset. Ideal candidates will have:

• **Educational Background or Experience:** A relevant qualification in fields such as information technology, computer science, or engineering would be beneficial. Alternatively, practical experience in a similar technical support or integrations role will be considered.
• **Technical Fundamentals:** While not expected to be an expert, a basic understanding of core web technologies, such as REST APIs, is important. Crucially, you must demonstrate a genuine willingness and ability to learn new technical concepts quickly.
• **Tool Proficiency:** Experience with reporting tools and ticketing systems is desirable. Familiarity with these systems will allow you to get up to speed faster.
• **Awareness of Standards:** A basic understanding of compliance and security requirements relevant to the payments industry, such as PCI-DSS and KYC, is expected.
• **Essential Skills:** Strong attention to detail is paramount for this role. Good communication skills are also vital for interacting with merchants and internal teams. A proactive and organised approach to managing your workload and tasks is key to success.

This Junior Integration and Enablement Associate role at Ozow offers a dynamic entry into the fast-paced world of fintech. In South Africa, entry-level roles in technical support and integrations can range from R15,000 to R25,000 per month, depending on the company and specific responsibilities. Common employers include banks, payment gateways, and other technology service providers. This position provides a pathway for growth into more senior integration specialist or technical account management roles.

• A relevant qualification in information technology, computer science, engineering, or experience in related fields.
• 1 to 3 years' experience in a technical support or integrations role.
• Basic understanding of web technologies such as REST APIs and a willingness to learn.
• Comfort working with reporting tools and ticketing systems.
• Basic awareness of compliance and security requirements like PCI-DSS and KYC.
• Strong attention to detail.
• Good communication skills.
• A proactive and organized approach to tasks.
• Ability to pick up new tools and technologies quickly.