In the dynamic landscape of South African banking, FNB is seeking a motivated and experienced individual to step into the role of Sales and Service Manager within its Private Banking and Wealth Management division in Johannesburg. This position offers a significant opportunity to lead and inspire a team of Lending Advisors, driving both client satisfaction and substantial portfolio growth. If you are a forward-thinking leader with a passion for developing talent and achieving commercial success, FNB invites you to explore this exciting career path.

About the Role

As a Sales and Service Manager at FNB, you will be at the forefront of delivering exceptional client experiences within the Private Banking and Wealth Management sector. Your primary focus will be to guide, coach, and empower a team of Lending Advisors. This involves not only fostering a high-performance culture but also ensuring that the team consistently meets and exceeds strategic sales, service, and risk management objectives. You will be instrumental in shaping how FNB engages with its affluent clientele, offering tailored lending solutions that meet sophisticated financial needs. This role demands a blend of commercial acumen, leadership prowess, and a deep understanding of the financial services industry.

The responsibilities of a Sales and Service Manager are multifaceted, encompassing team leadership, sales strategy execution, client engagement, and risk management. Key duties include:

• **Team Leadership and Development:** Inspire, coach, and mentor a team of Lending Advisors, cultivating a culture of accountability, continuous improvement, and client centricity. You will be responsible for driving talent development, succession planning, and fostering the professional growth of your team members. Providing technical expertise and guidance on lending, credit, and client relationship management will be crucial.
• **Driving Lending Growth:** Spearhead the implementation of lending strategies designed to achieve ambitious business and sales targets. This involves actively driving new client acquisition and deepening relationships with existing clients through innovative and effective lending solutions. You will monitor team performance against key financial, sales, and service metrics, identifying opportunities to enhance profitability and expand lending portfolios.
• **Ensuring Exceptional Client Experiences:** Champion a client-first approach, ensuring that clients receive personalised financial solutions that align precisely with their lending requirements. You will build and maintain strong relationships with internal stakeholders, product houses, and other business units to facilitate seamless service delivery. A critical aspect will be supporting the resolution of complex client queries and escalations.
• **Maintaining Credit Excellence and Risk Management:** Uphold stringent credit and lending practices across the team, overseeing the quality of credit submissions and lending recommendations. You will ensure strict adherence to all risk, compliance, governance, and legislative requirements. Proactive monitoring of portfolio quality and the implementation of corrective actions where necessary will be essential.
• **Enhancing Operational Efficiency:** Drive ongoing improvements in lending and service processes, monitoring team productivity and operational effectiveness. Leveraging data and insights to inform decision-making and improve client outcomes will be a key performance indicator. You will also ensure the efficient execution of end-to-end lending transactions.

What They're Looking For

FNB is seeking candidates who possess a strong foundation in financial services, coupled with proven leadership capabilities. The ideal candidate will demonstrate a strategic mindset, a passion for developing people, and a keen commercial sense.

**Minimum Requirements:**

• A relevant NQF Level 7 qualification in fields such as Commerce, Finance, Banking, Economics, or Business Management.
• A minimum of five years of experience within the banking, lending, credit, private banking, business banking, or a related financial services environment.
• Demonstrated experience in leadership and people management.
• Proven track record in managing sales performance and service delivery.
• A robust understanding of lending products, credit processes, and portfolio management.
• Experience in managing risk, governance, and compliance within a banking context.

**Preferred Experience:**

• Proficiency in financial statement analysis and cash flow analysis.
• Expertise in credit assessment and credit risk management.
• Knowledge of the property market and broader economic trends.
• Familiarity with FNB's product suite and services.
• Experience leading relationship-based sales teams in a lending or advisory capacity.

This role is ideal for a leader who is people-focused, commercially driven, and adept at balancing client needs with prudent credit and risk principles. If you are adaptable, curious, and thrive in a fast-paced, relationship-driven environment, you will find this a rewarding position.

In South Africa, roles like Sales and Service Manager in private banking typically command competitive salaries, reflecting the responsibilities and the high-value client segment served. Leading banks such as FNB, Standard Bank, and Absa are common employers for such positions. Career progression often involves moving into more senior management roles, potentially overseeing larger teams or broader business units within wealth management or specialized lending.

Minimum Requirements

• A relevant NQF Level 7 qualification in Commerce, Finance, Banking, Economics, Business Management, or a related field.
• 5+ years' experience within Banking, Lending, Credit, Private Banking, Business Banking, or a related financial services environment.
• Proven leadership and people management experience.
• Demonstrated experience managing sales performance and service delivery.
• Strong understanding of lending products, credit processes, and portfolio management.
• Experience managing risk, governance, and compliance within a banking environment.

Preferred Experience and Knowledge

• Financial Statement Analysis.
• Cash Flow Analysis.
• Credit Assessment and Credit Risk Management.
• Property Market Knowledge.
• Market and Economic Awareness.
• Strong understanding of FNB products and services.
• Experience leading relationship-based sales teams within a lending or advisory environment.

What you'll gain:

• The opportunity to lead a team that directly influences client growth and business success.
• Exposure to a high-performing Private Banking and Advisory environment.
• Opportunities to collaborate with industry-leading professionals and stakeholders.
• A culture that encourages innovation, learning, and career growth.
• A platform to make a meaningful impact on clients and colleagues alike.

We could be a perfect match if you are:

• A people-focused leader who develops others and unlocks potential.
• Commercially minded and passionate about driving lending growth.
• Skilled at balancing client needs with sound credit and risk principles.
• Adaptable, curious, and motivated by continuous improvement.
• Comfortable working in a fast-paced, relationship-driven environment.
• Passionate about delivering exceptional client experiences and business outcomes

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

#Post

#FNB

#LI-AM1

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.