Dutch Speaking Customer Service Agent For Imperial Work from Home Greece

This opportunity is for a Dutch-speaking Customer Service Agent, working remotely from Greece on behalf of a well-known brand, Imperial. If you are fluent in Dutch and English, possess a C1/C2 level in Dutch, and are seeking a role that combines professional growth with an enviable Mediterranean lifestyle, this position could be an excellent fit.

Embracing a New Lifestyle in Greece

Working from Greece offers a unique chance to enhance your quality of life while building an international career. Imagine immersing yourself in the country's renowned Mediterranean climate, exploring its stunning coastlines, delving into its rich historical tapestry, and savouring its world-famous cuisine. Whether you are drawn to the bustling energy of Athens or prefer a more tranquil setting elsewhere in the country, Greece provides ample opportunities for adventure. Your leisure time could be spent discovering picturesque islands, visiting ancient sites, or engaging with vibrant local communities. Furthermore, the cost of living in Greece is generally lower than in many other European nations, allowing your income to stretch further as you enjoy all the country has to offer. You will also be joining a diverse and welcoming team, collaborating with colleagues from various European backgrounds. This role presents a superb platform for gaining significant international experience, fostering professional development, and achieving a healthy work-life balance in one of Europe's most sought-after locations.

Your Role and Responsibilities

As a Dutch-Speaking Customer Service Agent, your primary function will be to provide exceptional support to Imperial customers. You will act as the first point of contact, addressing inquiries and resolving issues across multiple communication channels. This will involve:

• Responding to customer questions and concerns through telephone calls.
• Providing assistance via email correspondence.
• Engaging with customers through live online chat platforms.

Mercier Consultancy, the organisation facilitating this role, is dedicated to delivering superior customer service and cultivating a supportive atmosphere for its employees. Your role is integral to maintaining these high standards.

Essential Requirements for Applicants

To be considered for this position, candidates must meet specific linguistic and legal criteria. A high proficiency in both written and spoken Dutch, at a C1/C2 level, is mandatory, alongside a strong command of English. It is crucial that your native language and nationality are clearly indicated on your Curriculum Vitae (CV) and/or cover letter.

In addition, applicants must possess a valid EU passport. The role is based remotely in Greece, meaning you must either already be residing in Greece or be willing to relocate. Mercier Consultancy offers a relocation package to assist successful candidates who are moving from abroad to Greece.

Navigating the Job Market in South Africa

Customer service roles, particularly those requiring fluency in multiple languages and offering remote work options, are increasingly sought after in South Africa. While specific salary figures vary widely based on experience, the brand represented, and the complexity of the role, positions like this often align with competitive market rates internationally. Employers for such roles in South Africa can range from large multinational corporations with local presences to specialised outsourcing firms. Career progression typically involves moving into senior customer support roles, team leadership, or branching into related fields like quality assurance or client relationship management. For those with language skills and a desire for international exposure, roles based in European countries can offer a valuable pathway to diverse career experiences.

• You must have a C1/C2 level of Dutch, both written and verbal, and a high level of English.
• Your native language and nationality must be clearly listed in your C.V. and/or Cover Letter.
• You must have a valid EU passport.
• You must be either living in Greece, or willing to relocate. We offer a relocation package for successful candidates living abroad.