Employee Experience Solutions Specialist, People & Culture, DIO

Liberty is seeking a strategic and technical expert to join their People and Culture (P&C) division as an Employee Experience Solutions Specialist. In this role, you will be the bridge between complex business needs and the technology solutions that support the organisation’s workforce. The focus is on designing, implementing, and optimising systems that enhance the employee journey while ensuring full compliance with regulatory requirements and global standards.

About the role

Operating within the DIO (Digital, Information, and Operations) space, this position is ideal for a professional who understands that modern human resources is as much about data and systems as it is about people. You will be responsible for managing vendor relationships and system licensing across various geographies, ensuring that every technological tool used by the P&C team is both efficient and legally compliant.

You will act as an internal consultant, helping the organisation evolve its People and Culture practices. Success in this role requires a keen ability to translate abstract business requirements into tangible technical roadmaps. You aren't just maintaining systems; you are architecting experiences that must be scalable, integrated with the Bank’s existing infrastructure, and aligned with long-term strategic goals.

What you’ll do

Your daily responsibilities will revolve around the lifecycle of P&C system management, from the initial analysis of a requirement to the final implementation and ongoing maintenance. Key focus areas include:

• **Solution Design:** Translate complex P&C requirements into robust, scalable technology solutions that work within the Bank’s architectural constraints.
• **Stakeholder Consultation:** Guide and influence stakeholders, including Centres of Excellence (COEs) and vendors, to ensure technical solutions meet business policy and procedural needs.
• **Change Management:** Assess the impact of system updates on end-users, proactively identifying risks and managing transitions to ensure minimal disruption to the business.
• **Vendor Governance:** Oversee external technology providers, ensuring that vendor-managed systems are performing optimally and meeting service level agreements.
• **Continuous Improvement:** Monitor system performance and user feedback, identifying trends to drive enhancements and maintain a positive digital employee experience.
• **Mentorship:** Provide informal coaching and guidance to team members to foster a culture of excellence and shared expertise.

What they're looking for

To be successful in this role, you need a unique blend of HR functional knowledge and IT systems expertise. You should be a proactive problem-solver who can handle the technicalities of HCM (Human Capital Management) systems while maintaining a human-centric approach to business.

• **Qualifications:** A degree in either Human Resources or Information Technology.
• **Experience:** A minimum of 5–7 years in a role that bridges business requirements with technical process design.
• **Technical Proficiencies:** Strong understanding of P&C business processes, HCM systems, and application support. Experience with Test Driven Development and business process improvement is highly valued.
• **Soft Skills:** You must be a persuasive communicator capable of driving "buy-in" from diverse stakeholders, coupled with a high level of business acumen and a commitment to upholding organisational standards.

In the South African corporate landscape, roles of this nature typically sit within large financial services or multinational entities where digital transformation of HR is a top priority. Professionals in this space often progress into senior roles within Human Capital Technology or Digital Transformation leadership. Given the technical and consultative scope of this position, candidates can expect competitive remuneration packages commensurate with specialized IT and HR operational expertise, often bolstered by the comprehensive benefits typically associated with major financial institutions.

Minimum Qualifications
Degree in Human Resources or Information Technology

Experience Required

• Minimum of 5-7 years experience in translating business requirements into process and technology solutions.
• Foster team excellence by guiding, coaching, mentoring informal reporting relationships in order to achieve departmental objectives.
• Assess the implications of solution and/or process changes and enhancements from both the end user and organisation's perspectives in order to identify the necessary activities and actions required for a smooth transition. Drive buy in for viable solutions from user stakeholders , by demonstrating the benefits of the changes, understanding the practical requirements and addressing the concerns and requirements in a creative manner that provides a seamless transition.
• Lead stakeholders within DIO, our vendors and COE's, in the design of the technology enablement of the COE business needs, policy and process to ensure the delivery of the requirements and the desired employee experience. This design must be scalable and integrated within the constraints and capabilities of the solution and Bank architecture and integration guidelines.
• Consult with People & Culture Practices team within the organisation, providing advice with respect to current solution functionality and keeping them informed of current developments. Liaise with identified stakeholders to obtain input and recommendations for solution enhancements that enable their requirements, reflect an understanding of nuances and cater for future requirements of different business units in solution options presented.
• Proven ability to consult with the People and Culture Practices team within the organisation, providing advice with respect to current solution functionality and keeping them informed of current developments. Liaise with identified COE’s and Practice Area stakeholders to obtain input and recommendations for solution enhancements that enable their requirements, reflect an understanding of nuances and cater for future requirements of different business units in solution options presented.
• Prior experience in assessing the implications of solution and/or process changes and enhancements from both the end user and organisation's perspectives in order to identify the necessary activities and actions required for a smooth transition.
• Ability to work constructively and consultatively within P&C technology to understand the implications of the solutions that are proposed and then implemented.
• Ability to drive buy in for viable solutions from user stakeholders , by demonstrating the benefits of the changes, understanding the practical requirements and addressing the concerns and requirements in a creative manner that provides a seamless transition.
• Must be able to work closely with Vendors as appropriate, pro-actively analyse, model, specify, integrate and implement systems for functional area that satisfactorily marry technical constraints and cost considerations with business objectives and result in workable and maintainable solutions. Receive and deal with functional queries, collaborating with Vendor when trends are identified, in order to maintain a positive end user experience.

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Exploring Possibilities
• Inviting Feedback
• Managing Tasks
• Producing Output
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Application Knowledge for Support
• Business Acumen (P&C)
• Business Process Improvement
• HCM Business Systems
• Knowledge of P&C Policies & Procedures
• Test Driven Development