Customer Success Associate

Voltus is seeking a dedicated Customer Success Associate to join their dynamic team, working remotely. This crucial role involves guiding new commercial and industrial clients through the process of integrating their operational flexibility into energy markets, ultimately enabling them to generate revenue. If you have a knack for project management, a passion for clean energy, and excellent communication skills, this opportunity could be your next career move.

About the Role

The Customer Success Associate will be instrumental in ensuring that Voltus's clients successfully transition from signing a contract to having their operational flexibility actively participating in energy markets. This involves overseeing a comprehensive onboarding journey, designed to get new customer sites up and running efficiently. The primary objective is to ensure these sites are not only live but also optimising their flexibility to start earning cash through Voltus's demand response programmes. You'll be the central figure, coordinating a series of intricate steps and liaising with various internal departments and external stakeholders. The ambition is to achieve this onboarding process in under 100 days, highlighting the need for efficiency and proactive management.

Your responsibilities as a Customer Success Associate will be varied and demand a high level of organisation and communication. You will act as the primary point of contact for clients throughout their onboarding experience, building strong relationships and fostering trust. Key duties include:

• **Project Management:** You will manage the entire onboarding process for new customer sites, from the moment a contract is signed through to the site becoming fully operational and participating in energy markets.
• **Process Coordination:** This involves meticulously coordinating a range of activities, including the efficient collection of essential data, managing necessary registrations, overseeing hardware installations, and conducting thorough testing phases.
• **Customer Engagement:** You will be the main liaison for customers, ensuring they understand the process and have a clear understanding of their participation in the programmes.
• **Expectation Setting:** Establishing and managing clear expectations for clients regarding their involvement in the demand response programmes and the benefits they can expect.
• **Efficiency Drive:** Working towards the target of getting customer sites live and generating value within a 100-day timeframe.

What They're Looking For

To excel in this role, Voltus is seeking candidates with a strong set of skills and a genuine interest in the energy sector. The ideal candidate will possess:

• **Project Management Prowess:** Demonstrable experience in managing complex projects from initiation to completion, with a keen eye for detail and timelines.
• **Cross-Functional Collaboration:** The ability to effectively coordinate and communicate with multiple internal teams, such as sales, technical, and operations, to ensure a seamless client experience.
• **Exceptional Communication Skills:** Superior written and verbal communication abilities are essential for liaising with clients, internal teams, and potentially other external parties. You should be adept at explaining technical concepts clearly and concisely.
• **Interest in Clean Energy:** A genuine enthusiasm for clean energy technologies and the principles of demand response programmes is highly valued. Understanding the impact of operational flexibility in the energy market would be a significant advantage.

This role offers a fantastic opportunity to contribute to the growing clean energy sector in South Africa while developing your skills in a supportive, remote environment. Roles in customer success and project management within the energy sector can vary, but often offer competitive remuneration and opportunities for growth as companies expand their reach and services.

• Strong project management skills.
• Ability to coordinate with multiple teams effectively.
• Excellent communication skills.
• Interest in clean energy and demand response programs.