Sales Coordinator (Internal Applications Only - Moutsiya Mall)

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Effective Customer Service Desk Management
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Effective management of the Ready for Business Checklists and processes
• Price changes to be implemented in line with advertised prices
• Implementation of planograms
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties
• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment
• Be aware of any suspicious people and / or activities in and outside the Store
• Password security

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills