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Customer Care
full time
Customer Service Consultant
African BankJohannesburg, South Africa
Salary
R15 000 – R20 000 per month
Job Type
full time
Posted
about 2 hours ago
Closing date
23 Jul 2026
Job Description
Join African Bank as a Customer Service Consultant, where you will be the voice of our brand and play a crucial role in delivering exceptional service to our customers.
Key Responsibilities
- Engage with customers via various channels to address inquiries and provide solutions.
- Ensure customer satisfaction by delivering timely and accurate information.
- Manage customer complaints effectively and escalate when necessary.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to achieve service level agreements.
Requirements
- Matric qualification or equivalent.
- Previous experience in customer service or a call center environment.
- Excellent communication skills in both English and any other local language.
- Ability to remain calm under pressure and manage difficult situations.
- Strong problem-solving skills and attention to detail.
About the employer
A
African Bank
African Bank is a hiring organisation operating in Johannesburg, South Africa within the customer care sector. They are currently recruiting for the Customer Service Consultant role advertised on this page. Visit the official application link for more about the company, its culture and the team you would be joining.
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