Marketing and Sales Administrator

Hunt St is seeking a motivated Marketing and Sales Administrator to join a dynamic real estate agency based in Brisbane's south-west, operating remotely. This independent contractor position offers flexibility while requiring alignment with Australian business hours, providing a unique opportunity to contribute to a growing organisation from South Africa. The role is pivotal in supporting the agency's sales and marketing efforts, ensuring smooth operations and effective client engagement.

About the Role

As the Marketing and Sales Administrator, you will be the central point of contact for managing and nurturing the agency's extensive client database. This is a crucial role that underpins the success of the sales team by ensuring that client relationships are meticulously maintained and developed. You will be responsible for the integrity of the customer relationship management (CRM) system, a vital tool for tracking interactions and driving sales initiatives.

Your primary focus will be on leveraging the CRM to its full potential, not only to maintain data accuracy but also to implement proactive communication strategies. This involves a blend of administrative excellence and strategic marketing execution, all managed remotely. You will work directly with the client, acting as an extension of their team, and benefit from the autonomy that comes with an independent contractor arrangement.

The day-to-day responsibilities are diverse, encompassing both administrative and marketing functions essential for a real estate agency's success. A significant portion of your work will revolve around the agency's database, which comprises approximately 25,000 existing contacts, along with an influx of 5,000 to 10,000 new buyer and seller contacts annually.

Key duties include:

• **Database Management:** Ensuring the CRM is kept meticulously clean, up-to-date, and segmented effectively to allow for targeted communication.
• **Nurturing Campaigns:** Developing and executing structured nurture cadences to ensure timely and relevant touchpoints with all contacts. This includes setting up automated follow-ups using CRM workflows.
• **Outbound Communication:** Conducting value-led outbound calls to engage potential clients and nurture appraisal leads.
• **Email and SMS Marketing:** Crafting and distributing engaging email and SMS campaigns tailored to specific database segments.
• **Data Integrity:** Accurately logging all client calls and emails within the CRM system to maintain a comprehensive interaction history.
• **Sales Support:** Preparing sales contracts and providing general administrative support as needed to facilitate smooth business operations.

You will also be expected to be comfortable utilising modern tools, including AI, to enhance your efficiency and effectiveness in managing these tasks.

What They're Looking For

To excel in this role, candidates will need a solid foundation in sales administration, marketing administration, or a client-facing role, with a minimum of 2-3 years of relevant experience. Fluency in both spoken and written English is essential, as clear and professional communication is paramount.

Essential requirements include:

• **Experience:** 2-3+ years in sales administration, marketing administration, or a client-facing role.
• **Communication:** Excellent command of spoken and written English.
• **CRM Proficiency:** Demonstrable, hands-on experience with CRM systems and a genuine passion for maintaining clean, accurate data.
• **Proactivity:** Comfort and confidence in making outbound calls and achieving tangible booking results.
• **Tech Savvy:** Familiarity with using AI tools and automation platforms to streamline work processes.

This position is ideal for an organised, detail-oriented individual who thrives in a remote work environment and possesses a proactive approach to sales support and marketing outreach.

In South Africa, roles such as Marketing and Sales Administrator, particularly those involving remote work for international clients, can offer competitive remuneration. While salaries vary widely based on experience and the specific company, they often reflect the valuable skill set required, including CRM expertise and marketing execution. Common employers for such positions include agencies specialising in talent sourcing for international markets, as well as various sectors requiring dedicated sales and marketing support. The career path can lead to more specialised marketing roles, CRM management, or client relations management positions.

• 2-3+ years in a sales admin, marketing admin or client-facing role.
• Excellent spoken and written English.
• Hands-on CRM experience with a passion for clean data.
• Comfortable making outbound calls and achieving booking results.
• Confident using AI tools and automation platforms.