Telesales Learnership (12 Month)

This 12-month learnership opportunity at OUTsurance in Centurion offers unemployed youth a structured pathway into the financial and insurance sector. It's designed for individuals who are passionate about customer interaction and keen to build a career in a dynamic call centre environment.

About the role

This programme is more than just a job; it's a hands-on learning experience. As a Telesales Learner, you will be the first point of contact for clients who have either requested a quote or reached out for assistance. Your primary responsibility will be to engage with these customers, understand their needs, and present OUTsurance as the ideal insurance provider. This involves not only explaining the benefits of their various products but also actively working to increase sales through effective communication and negotiation. You will also be involved in making necessary adjustments to existing policies and ensuring that every customer interaction contributes positively to their overall experience with the company.

The learnership agreement is for a fixed term of 12 months and is specifically designed as a developmental opportunity. It's not a permanent employment contract but a chance to gain invaluable practical experience within a leading South African financial services organisation. For those aiming for a career in the insurance industry, this programme provides a solid foundation.

Your day-to-day activities will revolve around customer engagement and sales support. Key responsibilities include:

• Interacting with clients who have shown interest in OUTsurance products.
• Providing accurate quotes and assisting customers with their insurance queries.
• Highlighting the advantages and benefits of choosing OUTsurance for their insurance needs.
• Proactively identifying opportunities to upsell and cross-sell relevant products.
• Making modifications and updates to current client policies as required.
• Elevating the customer experience through professional and helpful interactions.
• Achieving and exceeding set sales and service targets.

What they're looking for

OUTsurance is seeking individuals who are eager to learn and possess strong interpersonal skills. While no prior experience in telesales is required, certain competencies are essential for success in this learnership.

**Essential Competencies:**

• **Computer Literacy:** Proficiency in MS Office applications is a fundamental requirement.
• **Communication Skills:** Impeccable verbal and written communication skills are vital for engaging with clients.
• **Interpersonal Skills:** The ability to build rapport and connect with diverse individuals is crucial.
• **Stress Tolerance:** You should be able to remain effective and calm under pressure.
• **Problem-Solving:** A knack for identifying issues and finding practical solutions is important.
• **Tenacity:** Persistence and a determined attitude will help you overcome challenges.
• **Negotiating Skills:** The ability to negotiate effectively to secure sales is key.
• **Coachability:** A willingness to learn, take feedback, and adapt is paramount.
• **Adaptability:** Flexibility to adjust to changing priorities and customer needs.
• **Time Management:** Efficiently managing your schedule to meet demands.
• **Quality Orientation:** A commitment to delivering high-quality service.
• **Goal Orientation:** A drive to achieve and surpass objectives.

Furthermore, ideal candidates will resonate with OUTsurance's core values: Awesome Service, Dynamic, Honest, Human, Passionate, and Recognition. The company emphasises its "HUMAN" value, fostering an inclusive and diverse workplace.

**Eligibility Criteria:**

To qualify for this INSETA Learnership programme, applicants must meet the following criteria:

• Be a South African citizen.
• Not have previously participated in an INSETA learnership.
• Be between the ages of 18 and 35.
• Have been unemployed for the past six months.
• Possess a Matric (Grade 12) certificate or equivalent.
• A recognised diploma or degree is considered advantageous.

OUTsurance is an equal opportunity employer and actively encourages applications from persons with disabilities and candidates from designated groups who meet the role requirements, in line with their Employment Equity objectives.

This learnership offers a fantastic entry point into the insurance industry, providing practical experience and skills development. In South Africa, learnerships in this field can lead to various career paths within sales, customer service, and financial advising. While stipends vary, learnerships typically provide a monthly allowance that covers living expenses during the programme. Successful completion often opens doors to permanent employment opportunities within OUTsurance or the broader financial services sector, with potential for career growth and advancement.

• Matric or Equivalent
• Recognized Diploma or Degree (Advantageous)  

Experience

• No Experience Required

Take note to qualify for an INSETA Learnership program you need to:

• Be a South African citizen
• Not previously on a Learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 6 months